Hi Fred,
This error is occurred because the password entered or configured in email message configuration form is wrong. I have tried this thing on my machine & I have faced same problem I have the snapshot for same error as well so please check the password again. You can also modify the password by 1. modifying the emailstart.bat file and add the -p <password> option to the java command in the file. Run it once and this should fix your authentication problem 2. Open ARSystem Email mailbox Configuration form then check the user name & password you have entered please enter it correctly & click save. You can view this error by viewing AR System Email Error Logs form. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 20000 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, August 18, 2008 2:00 AM To: [email protected] Subject: Email 7.1 engine not sending mail After upgrading from ARS 6.3 to 7.1 I can no longer send emails. The error I get in the log is: Checking connection to server: devars01 ... Application has started Version: 7.1.00 Patch 004 200807081308 Using JRE: 1.5.0_12 Successfully connected. Aug 17, 2008 3:06:45 PM javax.mail.Service connect SEVERE: null javax.mail.AuthenticationFailedException at javax.mail.Service.connect(Service.java:306) at com.bmc.arsys.emaildaemon.SenderModule.openTransport(SenderModule.java:4 32) at com.bmc.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:193) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Thread.java:595) The system worked correctly when it was 6.3. The only change is that 7.1 requires an Application Service password (which I have reset several times on both sides, Email Engine and ARS Server). Server Info: OS: SUN Solaris 10 DB: Oracle 10 MailServer type: SMTP I have tried sending an email thru telnet (port 25) from the server and that worked correctly as did sendmail. Fred ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
