Hi Guys,
Thanks for your inputs. It was really helpful.
Thanks
Sivarama
On Thu, Aug 14, 2008 at 5:33 PM, Roger Justice <[EMAIL PROTECTED]> wrote:
> ** In ITSM 7 there is a form called HPD:IncidentInterfacecreate. This is
> the form you push the required fields to including Customer first and last
> name. The workflow for this form is all filters and it will do the
> appropriate population that you are seeing on the Incident form that are
> Active Links. There is documentation in the Integration manual that will
> better explaing this. Look at the WEB Services section for more details.
>
>
> -----Original Message-----
> From: sivarama velicheti <[EMAIL PROTECTED]>
> To: [email protected]
> Sent: Thu, 14 Aug 2008 4:37 pm
> Subject: Re: Ticket creation in 7.1 via email
>
> ** Hi Rune,
>
> Can you be more elaborate. I searched the integration document and
> there was no mention about any such form. Can you give me what form it is in
> the administrator. Can you please give me the exact names so that I can look
> up.
>
> Thanks
> Sivarama
>
> On Thu, Aug 14, 2008 at 2:18 PM, Rune Sorlid <[EMAIL PROTECTED]> wrote:
>
>> ** Hi.
>>
>> You do not create Incidents directly in the HPD:HelpDesk form. ITSM 7.0
>> has "creation forms" for all processes(Incident, Problem, Change...). Look
>> in the ITSM 7.0 Integration documet and look at the Incident_Create form...
>>
>> /Rune Sorlid
>>
>>
>>
>>
>> 2008/8/14 sivarama velicheti <[EMAIL PROTECTED]>
>>
>>> **
>>> Hi Group,
>>>
>>> I have a question for you guys. I am doing the AR Server 7.1
>>> email integration for my company. One of the standard requirements is to
>>> create an incident when an email is submitted to a particular account. Now I
>>> have written filters to push the values of the email submitter on to the
>>> required fields in HPD: helpdesk form (which is the incident creation form
>>> for 7.1). Now I have a problem. The filter fails and I am pretty sure why.
>>> But I don't know how to go about doing it. In the incident form in 7.1
>>> simply typing in the user details, fails to generate an incident number.
>>> When I enter the name and hit enter (in the incident creation form) an
>>> underlying workflow is triggered which also assigns the incident number. In
>>> my filter, I am pushing in the values and I am getting the same error which
>>> says incident number is not assigned. Which makes sense because the
>>> activelink to assign the incident nummber is not firing. Has any one
>>> attempted a similar job. Can please guide me as to what should be done next.
>>>
>>>
>>> Thanks
>>>
>>> Sivarama Velicheti
>>>
>>>
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--
Sivarama Velicheti
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