I think you're right. On Tue, Aug 12, 2008 at 9:30 AM, William Rentfrow < [EMAIL PROTECTED]> wrote:
> ** Anyone know what escalation? There's no escalation based directly off > of that table so I suspect it's one of the cleanup ones. > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Tuesday, August 12, 2008 11:24 AM > *To:* [email protected] > *Subject:* Re: Major index problem > > ** > William, if memory serves, the records in that form get flagged for > deletion after the Incident is created, and an Escalation deletes them. > > Rick > > On Tue, Aug 12, 2008 at 9:18 AM, William Rentfrow < > [EMAIL PROTECTED]> wrote: > >> ** We are having a fairly serious problem in IM 7.03. >> >> Sometimes - and with no consistency - users will get a "unique index >> violation" error when creating an incident. >> >> After extensive research I've found the following to be true: >> >> 1.) The error is valid. >> 2.) The error happens because the system is trying to insert a duplicate >> Incident Number into the HPD:Help Desk form >> 3.) The duplicate Incident Number that is attempting to be saved did NOT >> come from the same user - therefore it's not a client workflow issue. IE - >> it's not a workflow bug where the field isn't being cleared out on the >> client between creations of incidents. >> 4.) There appear to be old/extra records in "HPD:CFG Ticket Num Generator" >> from the past two days. There are no entries prior to Monday >> >> Does anyone know how the form "HPD:CFG Ticket Num Generator" works in >> terms of when/how it gets emptied? >> >> William Rentfrow, Principal Consultant >> [EMAIL PROTECTED] >> C 701-306-6157 >> O 952-432-0227 >> >> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
