Hi Chowdhury,
You can create a collection of questions (risk factors) with answer choices and predetermined risk values associated with each answer choice. Your answers to these questions enables you to compute a more detailed risk value based on a set of specific circumstances rather than simply choosing one of the predefined risk levels. When you create risks, include all the questions that your company needs answered to complete a change request You can find this configuration form using , Application admin console -> Custom Configuration -> Change Management -> Risk Factors: -> Change risk selection. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 20000 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Wednesday, July 30, 2008 10:56 PM To: [email protected] Subject: ITSM 7, Change Management - Risk level issue Is anyone using the Risk Level matrix OOTB in Change Management? Have you figured out how to configure the questions so the actual Risk Level changes? I'm in the prelim stages of looking into the workflow but it seems no matter what you pick, the Risk Level is 1! Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 _____ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
