Disclaimer: I am not/do not/can not speak on behalf of BMC of course... For what it's worth - I have several contacts within BMC since I quite frequently work through their PS group. Due to some version issues with this and other patches I essentially wrote out a very long explanation of how their versioning system could use a LOT of improvement and it actually got pushed higher up in BMC. More on that in a second... Case in point. We installed IM 7.03. However, in order to be "up to date" we also needed to install the patch 6 from 7.02. This makes no sense to me whatsoever. Ditto the "new" version of patch 9002. Keeping track of these things - especially when you have 4 servers with many products, patches, and add-ons installed - becomes hard. I think BMC is getting the message on a number of the items people have been less than happy about though. After I wrote my versioning manifesto I actually got calls from several people at BMC (including a VP of something - I do not recall off the top of my head) who wanted to know details and why/how this was so hard. They are actually very interested in real examples of how this stuff works/doesn't work for them. Also, I had dinner with a BMC employee last week and she informed me they are REALLY trying to improve the weak links in tech support as well.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Wednesday, June 25, 2008 10:09 AM To: [email protected] Subject: Re: Patch 9002 ** As a sideline question - it was mentioned that 'patch 9002 was updated' - can you tell version numbers? can 'Patches have Patches' ?? - I would have expected 9002 to be 'retired' and 900X to be released. Robert On Wed, Jun 25, 2008 at 7:57 AM, strauss <[EMAIL PROTECTED]> wrote: ** That was fast - from January 2007 to May 2008 to get it fixed (and that is assuming that it has actually been fixed - guess I'll find out when we try to update the app when ITSM 7 patch 008 comes out). I would not have known unless you told me, because the issue I logged against it in February 2007 was closed as a defect in August 2007 with "no known eta on the updated patch 9002" provided. With the issue closed, they have no mechanism to let you know when a fix has been released, and they have not mentioned an update in any of the BMC Software Customer Support Notices (and I just went back and looked at the 3 from May and 6 from June). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman Sent: Wednesday, June 25, 2008 9:33 AM To: [email protected] Subject: Patch 9002 ** FYI: There is a new version of 9002, dated May 22nd, on BMC's site. --- J.T. Shyman ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Wednesday, June 25, 2008 10:23 AM To: [email protected] Subject: Re: Renaming a company in ITSM 7 At UserWorld 2007, BMC promised a utility to do this; they have yet to deliver it. I expect to see it sometime after they fix the bugs in patch 9002 (and now 9004), so we are already talking years, not just months. So far, we have had to use the manual method that you described. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- If it were not for the gutter, my mind would be homeless! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
