Sorry, I meant Chris Strauss, who said he has already done this. ;-) Was hoping he had some insight on any gotchas that the rest of us could benefit from.
Rick On Wed, Jun 25, 2008 at 7:48 AM, Moore, Christopher Allen < [EMAIL PROTECTED]> wrote: > ** > > > > Rick, > > > > I didn't have any specific concerns- just trying to do this in a > non-tedious way. As I can see it (and the way I've been told this was done > here previously) is that a new company is created, people who belong to the > 'old' company are set to the new company, tickets are set to the new > company, and user access restrictions are set to both companies (in case > something was missed). We're doing it Friday- there are four of us working > on it- one for each company that needs to be renamed, so it hopefully won't > take too long. > > > > Thanks! > > Chris > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Wednesday, June 25, 2008 9:40 AM > *To:* [email protected] > *Subject:* Re: Renaming a company in ITSM 7 > > > > ** Seems like there ought to be a way to quickly export, modify, and import > the config data with the new company name in it, and that it wouldn't take > all that long to create. Chris, did you use some automated setup for this; > perhaps one of the ITSM data import utilities? > > > Or are there other concerns that that approach would miss or mishandle? > > Rick > > On Wed, Jun 25, 2008 at 7:23 AM, Moore, Christopher Allen < > [EMAIL PROTECTED]> wrote: > > ** > > Thanks Rick- that's what I figured but I figured it was worth asking… > > Chris > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Wednesday, June 25, 2008 9:20 AM > *To:* [email protected] > *Subject:* Re: Renaming a company in ITSM 7 > > > > ** The only other option is to create a nickname for the company, and use > that. I remember them telling us to do that in class, because you can > change the nickname whenever you want with no real impact, but you cannot > change the name without having to redo your entire config data, because all > of the records for Company A have that hard-coded in them. > > Rick > > On Wed, Jun 25, 2008 at 7:03 AM, Moore, Christopher Allen < > [EMAIL PROTECTED]> wrote: > > ** > > Hey everyone- > > > > I've been asked to look into renaming a few companies in our system. It's > not something you can just do from the company form obviously…has anyone had > any experience trying this? Will I just end up having to create new > companies and setting all the people associated with the old ones to the new > companies? > > > > ITSM 7.0 > > > > Thanks, > > Chris > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
