I too have noticed that our ARS 7.0.1 p6 tries to start before SQL 2005 is ready. Both are on the same 2003 server.
Jason On Mon, Jun 9, 2008 at 1:26 PM, Gary Opela (Corporate) < [EMAIL PROTECTED]> wrote: > ** > > The DB and ARServer are on the same server. I just found out that server > was rebooted at the same time. > > I checked my dependencies and it shows that SQL Server is a dependency of > AR System, so the sql server should come up first and then arsystem should. > > > > For some reason, arsystem looks like it's trying to start before sql server > is up clean. > > > > Anyone have any ideas? Rick, I think you are right on the money with what > the issue is, the problem is why is remedy trying to load prior to the > database? > > > > Thanks, > > > > Gary Opela, Jr., RSP > > Remedy Engineer > > Leader Communications, Inc. > > http://www.5pointleader.com > > http://www.lcibest.com > > *Best Product, Best People, Best Price**TM* > > *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company*** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Monday, June 09, 2008 3:20 PM > *To:* [email protected] > *Subject:* Re: Users unable to log in > > > > ** Gary, this looks like it might be a connectivity issue between AR System > and the DB. This often happens when the DB is taken down for backups and > then brought back up without restarting AR System. Have you verified that > this is not the problem? If it all works again after bouncing AR System, > that might be the culprit. > > Rick > > On Mon, Jun 9, 2008 at 1:15 PM, Gary Opela (Corporate) < > [EMAIL PROTECTED]> wrote: > > ** > > This is the second time this has happened. I come in to work in the > morning, and no one can log in. I have to cycle remedy on the server to get > it to work. It is throwing a miscellaneous TLI error from the client, or > from the MT, just saying authentication failed. > > > > Below is from the error logs: > > > > Sun Jun 08 08:10:48 2008 390695 : Unable to extract minor version from > Java VM version string: 10.0-b19 (ARERR 9130) > > Sun Jun 08 08:10:56 2008 : Action Request System(R) Server Version 7.1.00 > Build 200708221849 > > (c) Copyright 1991-2007 BMC Software, Inc. > > Sun Jun 08 08:10:56 2008 390600 : Failure during SQL operation to the > database (ARERR 552) > > Sun Jun 08 08:10:56 2008 Cannot open database "ARSystem" requested by > the login. The login failed. (SQL Server 4060) > > Sun Jun 08 08:10:57 2008 390695 : Unable to extract minor version from > Java VM version string: 10.0-b19 (ARERR 9130) > > Sun Jun 08 08:11:11 2008 390600 : SQL database is now available (ARNOTE > 592) > > Sun Jun 08 08:11:11 2008 390600 : SQL database is not available -- will > retry connection (ARNOTE 590) > > Sun Jun 08 08:11:11 2008 Cannot open database "ARSystem" requested by > the login. The login failed. (SQL Server 4060) > > Sun Jun 08 08:43:36 2008 Dispatch : Cannot establish a network connection > to the AR System server (hqrem (0) : RPC: Program not registered) ARERR - > 90 > > Sun Jun 08 08:43:36 2008 Dispatch : AR System Application server > terminated -- fatal error encountered (ARAPPNOTE 4501) > > > > Java information is as follows: > > > > java version "1.6.0_05" > > Java(TM) SE Runtime Environment (build 1.6.0_05-b13) > > Java HotSpot(TM) Client VM (build 10.0-b19, mixed mode, sharing) > > > > > > I saw someone post they were getting the same error, about being unable to > extract minor version from java VM. > > > > Basically, I'm randomly seeing the java error in my logs. But occasionally, > about five to eight seconds after that error, as you can see above, my > connection to the database is severed, and remedy cannot recover. It tries > to cycle itself, then it says that it comes up, but then it fails > immediately, and cannot recover until I manually cycle it when I come in. > > > Do you all think I need to go to a 1.5 java version, or do you think that > something else might be to blame? > > > > Users with static passwords, as well as users using cross ref blank > passwords are affected, it does not care where their login password is > stored. > > > > Thanks, > > > > Gary Opela, Jr., RSP > > Remedy Engineer > > Leader Communications, Inc. > > http://www.5pointleader.com > > http://www.lcibest.com > > *Best Product, Best People, Best PriceTM* > > *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company* > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
