I believe that you have actually "progressed" from a licensing problem to a java or permissions issue (one that I have never seen) with the creation of the actual report file that mid-tier has to build.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ <http://itsm.unt.edu/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Monday, June 02, 2008 12:32 PM To: [email protected] Subject: Re: Crystal Reports Server XI for Web Reporting ** So I am going to check of the Business Objects Enterprise XI radio button even though I have installed Crystal Reports Server XI? When I do that I get this error. Failed to process the request!! An unexpected error has occurred com.crystaldecisions.sdk.exception.SDKException$Unexpected: An unexpected error has occurred cause:java.io.IOException: CreateProcess: "C:\Program Files\Business Objects\BusinessObjects Enterprise 11\win32_x86\plugins\desktop\CrystalEnterprise.Report\ReportAdd.exe" -report "C:\Program Files\AR System\Mid-Tier\reports\m11c23c11b16\676C737A168EFEA47E5CF37BFB82CD76\HP D5fDetail.rpt" -newrpt -discard -version 1100 -thumbnail -outfile -token [EMAIL PROTECTED] jfkM2HRNT FYI, we did install our own version of Tomcat beforehand. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, June 02, 2008 12:49 PM To: [email protected] Subject: Re: Crystal Reports Server XI for Web Reporting ** My "experience" with Crystal Report Server XI was that you would be unable to access the CMC web interface if you tried to install Crystal to use the tomcat instance installed by mid-tier. If it is installed with its own tomcat, or on IIS using .NET, the CMC web interface is accessible for applying the license. Make sure that the mid-tier is configured with the CMS Machine Connection Details for BOXI authentication, NOT Crystal Report Server XI. That should allow you to connect the way mid-tier wants to - using un-named user accounts - versus the default for CRS XI which is named accounts. BO changed the default license behavior in XI to the opposite of what previous versions used, and what mid-tier expects. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bardsley, Michael Sent: Monday, June 02, 2008 11:36 AM To: [email protected] Subject: Crystal Reports Server XI for Web Reporting ** We have installed a Crystal Reports Server XI with a 60 trial license and have followed all the installation/configuration procedures per the Remedy Mid Tier 7.0.01 install guide for Web Reporting but when we try to view a report from the MT we receive error below. I found one article on the BO support site that has you check to see if the key code used is configured for Concurrent users or for Named User. But it instructs you to go into the CMC which does not look like it was installed with CRS. Failed to process the request!! All of your system's 0 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses. com.crystaldecisions.sdk.occa.report.lib.ReportSDKEnterpriseLogonExcepti on: All of your system's 0 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses.---- Error code:-2147217397 Error code name:enterpriseLogonFailed Michael Bardsley __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _____ Please consider the environment before printing this e-mail. __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
