Yes - this is a natural usage of Kinetic Request. Do people on ARSList want a live open demo? WebEx? If so - let me know and I will schedule it.
(The below is all done through configuration -- not ARS development) Basically - you create a form. Then you create tasks that are tied to that form. Each task has a qualification that makes the task relevant or not on submit. In addition the tasks also can have dependencies (meaning task 1 needs to be done before task 2) Example Form to provision a server: (a very simple example) Do you need a server? Do you need a DNS name? Do you need backup software? etc... Tasks: Create DNS task (if 'Do you need a DNS name' == "Yes") Install backup software (if 'Do you need backup software' == "Yes") etc... Anyway -- this is EXACTLY what Kinetic Request does. Contact me if you want to know more. -John On Tue, Apr 29, 2008 at 10:17 AM, Jiri Pospisil < [EMAIL PROTECTED]> wrote: > ++++++++++++++++++++++++++++++++++++++++++++++++++++++ > Please Read The Disclaimer At The Bottom Of This Email > ++++++++++++++++++++++++++++++++++++++++++++++++++++++ > > Hello, > > I was wondering if anybody tried to implement what I would call "dynamic > fulfilment process" for service requests. > What I mean is that the fulfilment process (i.e. generated Incidents, Work > Orders etc.) may differ depending on what the user selects when raising the > service request. > For example, if the new starter form offers to create user account in > several different systems/applications, then a work order would be created > for each selected system and assigned to teams who look after those systems. > The process then should work similarly for leavers. > At the moment, I do not see any way to achieve this, but it does not mean > there is not a way. > > Thanks for your help and suggestions as always. > > Jiri Pospisil > > Remedy Administrator > LCH.Clearnet > > > ************************************************************************************************* > > This email is intended for the named recipient(s) only. Its contents are > confidential and may only be retained by the named recipient(s) and may > only be copied or disclosed with the consent of LCH.Clearnet Limited. If > you are not an intended recipient please delete this e-mail and notify > [EMAIL PROTECTED] > > The contents of this email are subject to contract in all cases, and > LCH.Clearnet Limited makes no contractual commitment save where confirmed by > hard copy. LCH.Clearnet Limited accepts no liability, including liability > for negligence, in respect of any statement in this email. > > LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High > Street, London EC3N 1EA. Recognised as a Clearing House under the > Financial Services & Markets Act 2000. Reg in England No.25932 > Telephone: +44 20 7426 7000 Internet: > http://www.lchclearnet.com > > > ************************************************************************************************* > > -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
