Jason, While this might be good news ... we have had our own FLEX (Xtreme) integration available to our customers for some time. Bottom-line with our integration is, we do not need Remedy ARS Mid-tier to function. Instead using our FLEX integration, XML-Gateway and Tomcat we totally avoid the MT and provide our customers the ability to use our solution on a browser of choice regardless of hardware. Where does the article mention the ARS Admin Tool ? We have provided a link to login and review our solution in previous posts. One thing that continues to come back to us from user comments, is the speed and performance of this interface as compared to ARS MT. My $ .02 Regards...Gidd
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Tuesday, April 08, 2008 9:36 AM To: [email protected] Subject: Article: Borland touts Web 2.0 for lifecycle management ** A little bit of info regarding the future admin tool? Looks like we may have some new tools to work with. http://www.infoworld.com/article/08/04/07/borland-silk_1.html >From the 4th paragraph: "SilkPerformer 2008 also adds support for the BMC Remedy Web ARS (Action Request System) help desk system." >From the 3rd paragraph: "The agent technology features a framework for user extensibility. Java language scripting and an Eclipse interface will be available for the product later this quarter." __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
