This is affectionately known as "Engineering by Committee". Different work groups seem to have used different standards and protocols under which they developed sections of ITSM. Unless you want to rebuild it yourself (which would make upgrades even more difficult), I don't know much you can do about it apart from "fixing" it as gently as possible.
Rick On Wed, Mar 12, 2008 at 2:00 PM, Kevin Pulsen <[EMAIL PROTECTED]> wrote: > ** Background - > > System Apps - ITSM 7.003 patch 7 ootb > > Forms - HPD:Help Desk, HPD:IncidentInterface_Create, PBM:Problem > Investigation > > Fields - Status Database ID 7, Priority Database ID 1000000164 > > Issue - Attributes tab, ID Enumeration is set default (Linear, 0,1,2,3 > etc) > > Yet the field Urgency Database ID 1000000162, on the same set of forms, is > set to ID Enumeration Custom with 1000,2000,3000, etc !! > > Furthermore, on the form SRM:Request the Status field (Database ID 7) is > set with the ID Enumeration Custom with 1000,2000,3000, etc !! > > Where is the consistency? > > Why is the ID Enumeration for Status and Priority fields not set to Custom > i.e. 1000,2000,3000,4000 etc? > > Results - I have attempted to set these "Shared" fields on the above > mentioned forms to custom enumeration 1000,2000.3000, however there is > freakin workflow with hard coded qualifications. Once I made the changes on > these forms, freakin workflow bombed... (I have only found 4 filters so far, > but I can only guess how many there are...) > > I know about 2 years from now, when the ITSM 7 system is up and running > with out any issues (wink wink), there will be a mandate from the powers > that be to add another STATUS or PRIORTY value, and they will ask WHY is it > after CLOSED? It should be in the middle! > > Should I at that point, tell them to talk to BMC? > > WHERE IS THE CUSTOMIZATION!!!! > > > Kevin P. > > ------------------------------ > Looking for last minute shopping deals? Find them fast with Yahoo! > Search.<http://us.rd.yahoo.com/evt=51734/*http://tools.search.yahoo.com/newsearch/category.php?category=shopping>__Platinum > Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
