Hi, Thomas:
Thank you for responding. I appreciate the sanity check. I just checked
records from the DST change last year on March 11, 2007. You're right the
same thing happened. Those records that were created on March 11, 2007,
show a date in one of the DATE fields as March 10, 2007.
I'm pretty sure they were on ARS 6.3 Patch 20 at the time. (I wasn't here
yet)
So, in my honest opinion, all of the kinks have NOT been worked out for
DST, whether one is on patch 20 or 23.
To be on the safe side, we restarted the services on our servers on Monday
night. The good news is that beginning on the following Monday at
midnight, it all seemed to work itself out.
Thanks,
Michelle
Thomas Bean
<[EMAIL PROTECTED]>
Sent by: "Action To
Request System [email protected]
discussion cc
list(ARSList)"
<[EMAIL PROTECTED] Subject
ORG> Re: DST - Leap Year Issue with Date
Only fields
03/12/2008 11:07
AM
Please respond to
[EMAIL PROTECTED]
RG
Hi Michelle,
I believe I encountered the same issue you are describing on a 5.01.02 AR
Server back in 2006. I reported the issue to BMC Support, and the issue
was
closed with a defect (SW00220325). See attached for a copy of the issue.
I
never received any follow up on the defect (go figure), but when I looked
it
up today, this is what it shows:
ID: SW00220325
Disposition: Verified
Resolution: Not Reproducible
Product: AR System
Version: 6.00.01
Problem Area 1: Server
Summary:
I am running ARS 6.0.1 on a Windows 2000 Server. The server is set to
automatically adjust for Daylights saving time. For the past two years on
the day of the time change, the Date keyword renders the previous date.
And
on the next day at midnight
The defect was submitted for another customer who encountered the same
issue, so I am surprised that BMC was unable to reproduce it. I haven't
tested to see if it has been corrected in ARS 7.0.1+.
The issue seems to be related to the DST change, not leap year.
--Thomas
----- Original Message -----
From: "Michelle L" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: <[email protected]>
Sent: Wednesday, March 12, 2008 10:28 AM
Subject: DST - Leap Year Issue with Date Only fields
> Hey Y'all:
>
> Remedy ARS 6.3 P23 (Server is in Central time zone)
> Windows 2003
> SQL Server 2000
> Admin tool ARS 6.3 P23
> User Tool 6.3 P23 and 7.0.1 Patch 005
>
> We're not sure if this issue is DST only related or DST and Leap Year
> related.
>
> We discovered an interesting phenomenon when we reviewed records in
> various
> forms with Date fields (not Date/Time). On March 9, 2008 starting at
3:00
> AM and continuing through the remainder of the day, any Date field set
> with
> $DATE$ was set to March 8, 2008. It didn't matter what time of day it
> was.
> Date/Time fields were appropriately set to March 9, 2008 and current
time.
>
> We had to update thousands of records in various forms.
>
> Did anyone who is still on Remedy ARS 6.3 experience this?
>
> Thanks,
> Michelle
>
>
>
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[attachment "ISS00946302.pdf" deleted by Michelle Lucero/IT/CF/CCI]
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Confidentiality Notice: The information contained in and transmitted with this
communication is strictly confidential, is intended only for the use of the
intended recipient, and is the property of Countrywide Financial Corporation or
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are hereby notified that any use of the information contained in or transmitted
with the communication or dissemination, distribution, or copying of this
communication is strictly prohibited by law. If you have received this
communication in error, please immediately return this communication to the
sender and delete the original message and any copy of it in your possession.
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