Hi Abdul,

 

You have to add the fields as well as the active links that push the
data back to the HPD:HelpDesk form. I'd turn on logging to see what
active links are firing when the process wizard has completed to have a
look at what is going on.

 

-Matt

 

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Abdul Baytops
Sent: Tuesday, March 11, 2008 9:44 PM
To: [email protected]
Subject: Adding fields to the Incident Process Flow Wizard

 

** 

Hello Listers

                                  

Has anyone added fields to the Incident flow Process Flow Wizard
(Investigation & Diagnosis Form)?  If anyone has can someone provided me
some insight J  I have added several fields to the form but the
information that is available in the fields do not push the values back
to the HPD:HelpDesk form when the request is saved.

 

Thanks in advance

Abdul 

 

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