The way I handled something similar was to take the email address and do a lookup on it against the People form. Then grab that user's login/full name and make it part of the Push Fields action.
Rick On Thu, Feb 28, 2008 at 1:26 PM, Brittain, Mark <[EMAIL PROTECTED]> wrote: > ** > > Hi Everyone, > > When customer replies to an email containing the Ticket Number (RequestID) > in the subject line, the email gets pushed from AR System Email Messages to > a CSC: Email form, gets massaged and pushed to the ticket. If you want to > know why, email me at [EMAIL PROTECTED] and I will be happy to > explain the whole project. > > During the push to the CSC: Email and Ticket forms, the submitter/ last > modified by is "Remedy Application Service". What I would like to do is > grab the customers email name and use it instead. Something like > [EMAIL PROTECTED] to mbrittain. > > Does anyone have a string that will extract that variable? > > Thanks > Mark > > Mark Brittain > ESM Remedy Developer > NaviSite Inc. > 315-453-2912 x5418 (office) > 315-317-2897 (cell) > > *This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained herein, > to anyone other than the intended recipient is prohibited.* > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
