Thanks Axton, I totally missed the piece about configuring both servers in the midtier config tool. That did the trick!!!!
Warren On 2/28/08, Axton <[EMAIL PROTECTED]> wrote: > > ** The value used for the server parameter needs to match what you have > configured in the mid-tier configuration for valid ar servers. If you want > to access the server under multiple names, you can register each name in the > server list in the mid-tier config page. If you want to control what is in > the constructed url, you have to set Server-Name value in the ar.conf. > > Axton Grams > > On Thu, Feb 28, 2008 at 1:52 PM, Warren Baltimore < > [EMAIL PROTECTED]> wrote: > > > ** That's the actual name.... > > > > Warren > > > > > > On 2/28/08, Phil Murnane <[EMAIL PROTECTED]> wrote: > > > > > > Warren: > > > > > > I'm not completely sure about this, but isn't the Server= parameter > > > supposed to be the ARS name of the server (eg, the name that shows in the > > > lower right when using the WUT)? This would preclude using ...edu at all > > > (unless that's the actual ARS name of the server). > > > > > > FWIW, > > > --Phil > > > > > > > > > ----- Original Message ---- > > > From: Warren Baltimore <[EMAIL PROTECTED]> > > > To: [email protected] > > > Sent: Thursday, February 28, 2008 11:21:34 AM > > > Subject: embedded URL problem > > > > > > ** > > > I've spent the last couple of hours pounding my head against a brick > > > wall. I've checked the KB's and the arslist archive without luck. Here's > > > the > > > situation: > > > > > > Windows 2000 Advanced Server running IIS > > > ARSystem 7.0.1 Patch 5* > > > Mid Tier 7.0.1 Patch 1* > > > > > > Internet Explorer browsers. > > > > > > We have a filter that sends out notifications with the URL to the tkt > > > embedded in the message. The URL looks like this: > > > > > > > > > https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTest&server=INGRAHAM.dom.washington.edu&eid=000000000000008 > > > > > > The problem that we are having is the Server Address. > > > ingraham.som.washington.edu is correct, but when the system builds the > > > url, the second Server name > > > INGRAHAM.dom.washington.edu<http://ingraham.dom.washington.edu/>is taken > > > from the actual machine name. That is the issue. Even though the > > > machine that it is on is INGRAHAM.dom, the mid tier is insisting on > > > the following to actually get you to your tkt.: > > > > > > > > > https://ingraham.som.washington.edu/arsys/servlet/ViewFormServlet?form=WB%3aEmailTest&server=INGRAHAM.som.washington.edu&eid=000000000000008 > > > > > > Anybody know how I can get the URL to be created using the som instead > > > of dom without changing the actual server and domain name? > > > > > > Thanks! > > > -- > > > Warren R. Baltimore II > > > Remedy Developer > > > UW Medicine IT Services > > > School of Medicine > > > University of Washington > > > Box 358220 > > > 1325 Fourth Ave, Suite 2000 > > > Seattle, WA 98101 > > > > > > The opinions expressed in this e-mail are in no way those of the > > > University of Washington, or the State of Washington. They are my own. > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > html___ > > > > > > > > > > > > ____________________________________________________________________________________ > > > Be a better friend, newshound, and > > > know-it-all with Yahoo! Mobile. Try it now. > > > http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ > > > > > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > > > -- > > Warren R. Baltimore II > > Remedy Developer > > UW Medicine IT Services > > School of Medicine > > University of Washington > > Box 358220 > > 1325 Fourth Ave, Suite 2000 > > Seattle, WA 98101 > > > > The opinions expressed in this e-mail are in no way those of the > > University of Washington, or the State of Washington. They are my own. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
