am sorry if this is the wrong group for me to post this message to.
If not (here goes):
1) I have a system that generates incident notifications via email
2) the email is an xml format and has the ability to apply a XSL
style sheet to transform the email to another format
3) The email contains information about the incident that I am
interested in
4) My client would like to integrate this into their Remedy system to
automatically take this incident and create a trouble ticket with it.
5) the format that I have for the email format required by Remedy is
Schema: HPD:HelpDesk
Server: abcde
Login:
Password:
Action: Submit
# Values: Submit, Query
Format: Short
# Values: Short, Full
Summary* ! 8!:
Description* !240000007!:
Category* !200000003!:
Type* !200000004!:
Item* !200000005!:
Login*+ !240000005!:
Name*+ !240000001!:
Source* !260000128!: Phone
# Values: Phone, Requester, Email, Web, NMP
Solution Details !260000503!:
Status* ! 7!: New
# Values: New, Assigned, Work In Progress,
# Pending, Resolved, Closed
Case Type* !260000130!: Incident
# Values: Incident, Question, Request, Problem
Urgency !240000009!: Low
# Values: Low, Medium, High, Urgent
Phone !240000002!:
Region !200000012!:
Site !200000007!:
Department !200000006!:
Office !240000111!:
Escalated? !250000023!: No
# Values: Yes, No
Since I am not a Remedy user/developer I have some questions
concerning this template/format.
a) Are the field names as specified in the template; i.e. Type*,
Login*+
b) Are the field ids required; i.e. !240000007!
c) Is there anything else that is required.
TIA,
RM
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