Using the integration is pretty straight forward actually once you attach your rpt file in the Reports form.. All you need to do is give the rest of the parameters like the form names, categorize the report etc. Pretty intuitive stuff. I had used this integration on more than 1 occassion without a problem just by intuition and viewing data in the other records associated with the incident and problem management reports.. Joe D'Souza Remedy Developer / Consultant, IBM Global Technology Services, Chicago.
----- Original Message ---- From: Kathy Morris <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, January 31, 2008 2:29:31 PM Subject: Re: Remedy and Crystal Reports XI ** Hi, We are on 7.1 AR Server. I see the "Report" form that contains the .rpt. I would like to pass parameters for each report and received the results in the report generated in Remedy. Sounds like I can run the reports without Crystal Server. I have Crystal Developer to build the reports, which is saving the .rpt file. I will need to run the reports from Mid Tier also. I am in the discovery phase trying to determine if I need to integrate with the Crystal XI Server and the benefits of one design over the other. It would be a big help if I can see the integration paper you have. I have the plug-in documentation from Remedy's website - I will dig deeper and see if there is some more info. Thanks In a message dated 1/31/2008 11:30:47 A.M. Pacific Standard Time, [EMAIL PROTECTED] writes: Hi Kathy... You can run these reports directly from Remedy. There is a tight integration between Remedy & Crystal Reports. However this depends on what version of Remedy and what version of Crystal (see compatibility matrix). BMC have a number of white papers on their website that outline how to do this type of integration. If you are running ITSM 6 OR 7 there is a form that stores all your Crystal Reports as an attachment. This will allow you to run the report directly or pass parameters. Now if you are talking about integrating Crystal Enterprise Server directly with Remedy Server - this can be a bit more time consuming. I have not tried Version 7 & Crystal XI, but I do have white paper on how to do Crystal X Server & Version 7 (more of a trouble shooting guide on how to tintegrate with windows server 2003, mid-tier, and IIS). Let me know if you need this - I can send it to you after I delete the client name... On Jan 31, 1:48 pm, Kathy Morris <[EMAIL PROTECTED]> wrote: > Hi, > > If I develop reports using Crystal Reports XI -- how do I run the reports in > remedy? Are these developed reports treated as any other .rpt file? In other > words, are the .rpt files kept on the Remedy server and I write workflow to > call the .rpt file? Or is it best to store the reports on the Crystal Server > and call the reports thru the AR system ODBC? > > If I build workflow where a user selects certain values from two menus on a > Remedy form, how do I get this to run the query in Crystal? ____________________________________________________________________________________ Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now. http://mobile.yahoo.com/;_ylt=Ahu06i62sR8HDtDypao8Wcj9tAcJ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
