If your customer has security issues with sending email to the AR System, you might want to look into exposing a webservice to get the records created in Remedy. I guess if your customer makes a fuss about security you will probably have the nicest SSL certificates on the mid-tier server which will encrypt the data going into the Mid-Tier automatically.
Now and if you - for some reason or other - do not have a mid-tier installed (gee, that would be REALLY secure.... ;-) then you could also create API integration of some form. A good programmer can create code in a matter of .... to talk to the Web Service from any language or on the API level by using the C, Java, .NET or ARSPerl API integration. -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On Jan 30, 2008 7:26 PM, Ray Gellenbeck <[EMAIL PROTECTED]> wrote: > ** > > No, you do not need field ID's, check the Email Engine manual pdf. Just > surround valid field names with ! > > BTW, thx to the list members and Michiel in particular this time around. > The root of our problem was that the engine never got restarted after > setting the configuration. After I relayed the information to the engineer > I had working the issue, they reported success. Many thanks again, and glad > it was something simple. Now if we can just get a viable protocol for use > in UNIX that isn't blocked for security purposes (pop3 and imap is blocked), > we'll be golden in production ;) > > Ray Gellenbeck > around since 3.x > > > > ----- Original Message ---- > From: "Sanford, Claire" <[EMAIL PROTECTED]> > To: [email protected] > Sent: Wednesday, January 30, 2008 6:42:03 AM > Subject: Re: Email engine (6.03, Solaris8, Oracle9) > > In case I am missing something... Don't you need the field ID numbers > along with the names?? > > > !Base!: CPLS > > > > !Company!: > > > > AUIC: > > > > !TaskOrder!: 2341 > > > > !ModNumber!: 12 > > > > !PurchaseOrder! # > > > > !Classification!: Unclassified > > > > !ServiceLevelID!: Basic > > > > !AssetID!: > > > > !ForeignNational!: No > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen > Sent: Wednesday, January 30, 2008 5:17 AM > To: [email protected] > Subject: Re: Email engine (6.03, Solaris8, Oracle9) > > Hi Ray, > > In order for Remedy to parse the incoming messages you need to set the > "Email Action" field on the AR System Email Mailbox Configuration form > record for the Incoming mailbox to "Parse". > > Also, you would need to restart the email engine to read any > configuration changes you made to the Mailbox Configuration form; and > you would need to re-submit the emails you send in earlier. > > hth, > > -- > Met vriendelijke groet / Kind regards > Michiel Beijen > ______________________________________________________ > MANSOLUTIONS > Energieweg 60-62 > 3771 NA Barneveld > The Netherlands > Tel. +31-(0)612968592 > Mail [EMAIL PROTECTED] > Internet http://bsm.mansolutions.nl > > On Jan 29, 2008 10:53 PM, Ray Gellenbeck <[EMAIL PROTECTED]> > wrote: > > ** > > > > > > We've not had to use email for incoming requests in the past, so bear > with a faily new (and hopefully simple) question. We are now using the > email output from a different system and trying to automate the > ticket-creation process behind the scenes by parsing this email into a > ticket. We had the other system's team alter their email output into > something Remedy Email Engine friendly, but still are having problems. > > > > I have a sample email message and am helping someone trying to get the > engine to create a new record in the target table. Right now, messages > just come into the Ar System Email Messages table and nothing else > happens. > > > > According to the docs, we should be able to create (or query) records > in existing tables (assuming we use the correct name), but when we > called "tech support" (if you can call it that these days), they tried > claiming you had to build filters to push data from the system table to > the destination (sigh...gotta love it when folks don't even read their > own manuals). > > > > I will include a sample message and if anyone can tell me what is > missing or configured wrong in the text, I'd appreciate it. The > "sender" is another program, so I don't really need to use a template, > I'm sure all the info will be hard-coded directly in the message every > time. > > > > Two things... > > > > 1. Yes, every required field will always be there, but I'm not > including them on this email sample. > > > > 2. For brevity and confidentiality, field names are dumbed down and > just a few listed. I'm looking for syntax/pattern help here... > > > > Finally, please submit replies to me directly at [EMAIL PROTECTED] > (as well as the list). I don't normally use the email account I use for > ARSList. Thanks in advance! > > > > ---sample email message below this line----- > > > > > > > > X-Sender: [EMAIL PROTECTED] > > > > X-Receiver: [EMAIL PROTECTED] > > > > X-Receiver: [EMAIL PROTECTED] > > > > From: <[EMAIL PROTECTED]> > > > > To: <[EMAIL PROTECTED]> > > > > Cc: <[EMAIL PROTECTED]> > > > > Subject: *CPLS*/BA/Barney Rubble/SREF-TEST-123456/UUP/ReqID > 176833/Unclassified > > > > Date: Wed, 16 Jan 2008 06:14:45 -1000 > > > > X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.4073 > > > > Service Request eForm > > > > Update User Profile for Sherri Cath > > > > > > > > Schema: WhateverFormName > > > > Server: WhateverServerName01 > > > > Login: fred.flintstone > > > > Password: bedrock > > > > Action: Submit > > > > !Submitter!: $USER$ > > > > !Action!: Update > > > > !Action Object!: User Account > > > > !Submitted By!: Barney Rubble > > > > !AssignedToGroup!: SREF-TEST > > > > !CreatedByUID!: Robert Kim > > > > !CreateDate!: 1/16/2008 > > > > > > > > -- ORDERING INFORMATION -- > > > > !eForm ReqID!: 176833 > > > > !Claimant!: SREF-TEST > > > > !Base!: CPLS > > > > !Company!: > > > > AUIC: > > > > !TaskOrder!: 2341 > > > > !ModNumber!: 12 > > > > !PurchaseOrder! # > > > > !Classification!: Unclassified > > > > !ServiceLevelID!: Basic > > > > !AssetID!: > > > > !ForeignNational!: No > > > > > > > > ---end of sample email message----- > > > > ________________________________ > Looking for last minute shopping deals? Find them fast with Yahoo! > Search. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ________________________________ > Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it > now. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
