Welcome back everyone. Happy New Year.
I noticed something with the Remedy HTML template emails. Inside one of the emails is a link that, when clicked by the recipient, logs into Remedy and then pops up a survey screen. The survey popup is triggered by a parameter I pass to the SSO app, which then logs into the mid-tier app, which then detects this value and displays the popup. The link includes the "&" character, used by a web app to pass in the survey parameter. At some point from the moment Remedy sends the email and when the recipient receives it the "&" is being converted into "&". This is causing the parameter not be detected by the web app. I keep the email records for 90 days so I can see that the link is formatted correctly. Here is the link as I format it via workflow: How did we do? To fill out a very brief survey, click <a href="https://remedyweb.pbsj.com/ARS_SSO/Default.aspx?RID=HD000000008649 1&Survey=Yes">here</a>. When you open the email and select View Source, there is out the link looks: href="https://remedyweb.pbsj.com/ARS_SSO/Default.aspx?RID=HD000000008649 1&Survey=Yes" Notice the "&Survey" has been changed to "&Survey". I have been trying to track this down for a while. I'm not sure if it's the Remedy Email Engine, Exchange, or Outlook. Any ideas? Thanks. ARS 6.3 (all modules are patch 22) Windows Server 2003 Exchange 2003 Outlook 2003 Web app is ASP.Net 2005/VB.Net 2005 Stephen Remedy Skilled Professional _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
