One thing that I have seen cause this is if the system is running low on GDI objects. You can add this to the task manager view. The system seems to be limited to around 10,000 of these. Some processes can consume thousands if they run for a long time. One such process is wisptis.exe. It also seems that the Remedy User is very sensitive to this resource. I have started seeing this behavior with only about 5000 GDI objects in use on the system.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of James Van Sickle Sent: Tuesday, December 11, 2007 2:40 PM To: [email protected] Subject: Video Display issues with Remedy User Fellow ARSListers I am using Remedy User 6.03 Patch 20 accessing an ARS Server 6.03 Patch 20 server. My workstation is using Windows XP Pro for an OS. The following problem appears to happen inconsistently, but has happened on multiple workstations. When a user is switching between Remedy User and another program, the screen does not fresh the Remedy User window as it should. Often this causes either a blank screen or just the green background of the Remedy form opened to be shown. Minimizing and restoring the Remedy User window causes the screen to refresh and show the form normally. Dragging a non-maximized Remedy User window out of view below the screen and back up into view also causes the form to refresh. This appears to happen when I have two programs open or over a dozen programs open with no consistency. None of the other programs running at the time this occurs or afterwards show any signs of the same issue. My video settings on the first workstation to have this problem appear are: Desktop: HP xw6400 Workstation Plug & Play Monitor NVIDIA Quadro NVS 285 128 MB Adapter 1600x1200 pixels 32-bit color quality 96 Normal Size DPI setting 60 Hertz Screen Refresh Rate Video settings for the second device experiencing this problem: Laptop: Compaq nc6400 ATI Mobility Radeon X1300 Adapter 1024x600 pixels 32 bit color quality 96 Normal Size DPI setting 60 Hertz Screen Refresh Rate Any assistance would be greatly appreciated on this issue. The only display issues I have run into in the past is when users have Large Fonts enabled on their display settings. Both systems are using small fonts so I am at a loss as to what is causing this issue. Thank you for your time. (Embedded image moved to file: pic16439.gif)Countrywide James Van Sickle Remedy Developer II IT - Enterprise Change & Config 972-696-5779 Office 1000 Coit Road 92-540- Internal Mail Stop: PCRD-2-78 214-399-1254 Cell Plano, TX 75075 ====================================================================== Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. ====================================================================== ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ----------------------------------------- ********************************************************************** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ********************************************************************** Wal-Mart Confidential ********************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
