Yes. You can do it using email templates or by just pushing the data in the emai fields (subject and body) to fields on a staging form, adding some default data to allow the Incident to be created, and then ensuring that someone does triage on it to get it properly categorized and assigned. Just a caveat - if you need to capture email attachments, you must use the templates.
Remember to not submit it directly to HPD:HelpDesk - use that Interface Create form, which will create the Incident. Rick On 12/6/07, T. Dee <[EMAIL PROTECTED]> wrote: > > ** I was wondering if anyone has setup Remedy to create Incidents in ITSM > 7.0 using email? > > Thanks! > > > __20060125_______________________This posting was submitted with HTML in > it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
