Hi: can someone help me understand what this filter is for in the
Incident Management module. I am trying to figure how I can ensure a a
closed ticket is not modified. I thought Incident Mgmt 7.0 had already a
filter which does that. But it doesn't seem to be working.
Form: HPD:Help Desk
Execute On: Submit, Modify
RunIf: ( 'Status' != 'DB.Status') AND ( 'z1D Char01' != $NULL$ )
Error: You cannot submit or modify the incident status from """$z1D
Char26$""" to """$Status$""
Thanks
ravi
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