Hi Jarl, Many thanks for this tip. I have success with this form - and have also now a copy of some documentation that lists this form as the API creation point for incidents.
best wishes Maureen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng Sent: 02 November 2007 22:22 To: [email protected] Subject: Re: Service Desk, C-API and Automated Assignment Error Hi, I typed a wrong name, should be: HPD:IncidentInterface_Create -- Jarl On 11/2/07, Mo Korda <[EMAIL PROTECTED]> wrote: > Hello Jarl, > > I don't have that form on my ARSystem server. I installed Incident and > Problem Management from the ITSM suite. I no longer have the 6.3 Remedy > HelpDesk installed. > > thanks > Maureen > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng > Sent: 02 November 2007 15:52 > To: [email protected] > Subject: Re: Service Desk, C-API and Automated Assignment Error > > > Instead of creating records in the HPD:HelpDesk form, look at the > HPD:HelpDesk_CreateInterface form. This will handle all your issues > you encounter. > > -- > Jarl > > On 11/1/07, Mo Korda <[EMAIL PROTECTED]> wrote: > > ** > > > > > > > > I've upgraded ARSystemServer from 6.3 to 7.0.1 and HelpDesk 6.0 to Service > > Desk. > > > > I need to adjust C-API executables to create Service Desk HPD:Help Desk > > entries instead of creating Help Desk's previous HPD:HelpDesk entries. I > > see that other listees have done likewise. > > > > I also have come across similar issues as other listees doing this task, but > > unfortunately cannot decipher the solutions. > > > > This is due to lack of experience with the product and in particular not > > understanding the ITSM Assignment process. > > > > I fill in many Help Desk fields in my C-API call, including these below for > > incident assigment: > > > > Assigned Support Company > (1000000251), > > Assigned Support Organization (1000000014), > > Assigned Group (1000000217)] > > > > I have used the Application Administration Console to set up the Configure > > Assignment in a way that I think will match the values I give in the above > > fields, and I have tried setting the Event Details, Event field to both > > Incident Owner and - General - with no good effect. > > > > The error that I get is "No groups were found using automated routing. You > > need to manually select a group." > > Does anybody who has had this problem have any idea what I may be doing > > wrong ? > > > > I saw a reply to a previous listee's question about this that suggests to > > observe workflow (active link) logging. Could somebody tell me how to see > > this logging ? > > > > Many thanks > > Mo Korda __20060125_______________________This posting was > > submitted with HTML in it___ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
