Just thought I would shoot a quick update to you all. There's way too much to cover right now, but basic themes are:
* The AR System isn't going away, in fact, it is the core (I'm listening to Doug Mueller say it right now) to all that BMC is doing. So let's put that thread away. * Support management is aware that there are problems, and they are seeking input that will help them to provide the proper solutions to those problems. I liked the initiatives that they spoke about. * The new 7.5 (out mid-2008) Administrator tool is COOL! The learning curve won't be nearly as steep as I had feared - most of us should be able to figure it out in a day or so. LOTS of new functionality - details when we have more time. * The major initiative in ITSM is that Service Automation is the next key initiative, and getting IT to automate its own processes in addition to those of the business. Vancouver is beautiful, and the meeting rooms have ALL been large enough. More later, just wanted to whet your appetites! Rick Cook _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
