Hi: I am in a environment with a fairly new Remedy 7.x implementation.
Everytime we have a request for a new field, we end up adding the field
in the main HPD_HELP_DESK form. What are the best practices around
adding new fields. Specifically I am trying to address the following
concerns
1. if we keep adding fields, would my life get complicated when I want
to upgrade Remedy to new versions in future?
2. Is there a better way to approach this particular task of adding
fields. For example, I have been told I should add the new/custom fields
in another form and access them HPD_HELP_DESK with read only fields.
This will keep the number of fields in HPD_HELP_DESK to a limited
number, but will result in fields in another form. Will this help in not
impacting the performance of the HPD_HELP_DESK form?
Looking for ideas/suggestions how others in this community handle such a
task.
Thanks
Ravi
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