I agree with Sachin's comments. I just stood up all the modules in a phased/offset approach. The customer really only absorbed incident and SLA to any significant degree. Today, they are fully operational on those two modules and are able to reproduce all their previous functionality in Magic. They want and need to develop better processes for problem, change and Asset, but lack time and organizational stability to do so Also the lack of discovery tools and associated integration limits Asset and CMDB. Please note, the rate in which your organization stands of the modules should relate more the organizations ability to adopt them and not be solely dictated by software purchases and consultants. Your should treat this as a re-engineering opportunity. Somethings will not fit. Decide if they are still needed or can be modified to fit. Good luck, John
----- Original Message ---- From: Sachin Salvi <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, August 29, 2007 5:58:06 AM Subject: Re: ITSM 7.0 ** David, >> Should we try an upgrade or treat this like a new product? A new prduct, given the architechure, group and role change. >> Should we bring all modules up at the same time or use a phased >> implementation of Asset, Change, Service Desk, SLM and Flashboards? I would start with Service Desk and move ahead based on the maturity of my company >> What training should we have for the programmers and users? ITIL (not necessaril BMC) will help guage the awareness within the business. From product perspective I believe the support should be trained on the applications and the business can be given some tips of how to use the application. >> What is the role of consultants (if any) in this endeavor? Significant. I would recommand both process and Remedy consultants. Thanks, Sachin __20060125_______________________This posting was submitted with HTML in it___ ____________________________________________________________________________________ Moody friends. Drama queens. Your life? Nope! - their life, your story. Play Sims Stories at Yahoo! Games. http://sims.yahoo.com/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
