Hello Listers,
I am running, ARS 6.3, Oracle 9.2, Sun OS.
and I was wondering if anyone can point me in the right direction for
using perl to save attachments to Remedy. I am using perl to parse
incomming emails and then save the information to a Help Desk 6.3 ticket.
I am using the MIME::parser, Entity, Body and ARSPerl to do this and
everything works great except for one thing, attachments. Without the
attachments I am able to save and update just fine.
I have yet to figure out how to get the attachments to save to a ticket.
I can parse out everything, I can even grab the filename, filesize,
file, but when I go to try to add it to the attachment field, it just
fails. I have searched these archives, the web, and permonks and have
found alot of great information that got me this far.
I have tried just submitting the file, or filename, tried using a
simple struct to submit the file,fname, and size, and variations thereof
with no luck.
Can anyone suggest something.
At this point my code is something like(changes as I test):
$hAttachStruct = {
name => @attname,
file => $attachment,
size => length($attachment),
};
Creating the ticket I am using at the moment:
$entry_id = ars_CreateEntry($ctl, $hdform, 0,
$fields{'Attachment1'} => $hAttachStruct);
I have played with many variations of this theme, but am missing
something. Any help would be greatly appreciated.
thank you,
Michael Hirst
University of Arizona
CCIT, Computing and Network Support
520-621-0867
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