Dear Listers,
Has anyone had created an audit trail to check who is the last person that
had login and update the helpdesk case?
I tried using last modified by but difficult to track as it will auto
changed to AR Escalator by the system.
Can someone assist on how to implement this workflow? I would like to
capture this info in helpdesk audit trail.
System :
AR version 6.3 Patch 20
AR Helpdesk version 6.0
AR SLA 6.0 Patch P-1498
Best Regards,
Siti Hawa Bee
My Favourite Quote " No person can be a great leader unless he takes genuine
joy in successes of those under him" - W A Nance
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