Thanks, Rick...that's what I thought.  

 

It sounds like a case of double licensing to me.  Buy this license to
access the server and then this license to access the app! We do that
because we CAN!

 

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 27, 2007 1:00 PM
To: [email protected]
Subject: Re: ITSM Licensing Question

 

Probably a variant of "C".  You need enough ARS licenses to accommodate
the SUM of all of the application licenses you'll consume.  Each
registered user will need one ARS User license, and one or more ITSM
application licenses, depending on their role(s).

 

Rick 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Wednesday, June 27, 2007 10:54 AM
To: [email protected]
Subject: ITSM Licensing Question

** 

All:

 

In days gone by, one could license Remedy OOTB applications (well, at
least Help Desk) by simply purchasing the minimum 5-pack of Help Desk
licenses, which would effectively "activate" the app.  Users could then
access the app using standard ARS fixed or floating licenses.

 

In recent discussions I had with BMC engineers, I was told this is no
longer true.

 

So my question is, if one wants, say, 100 floating licenses for ITSM,
does he need to...

 

1.      Buy 100 ITSM user licenses only
2.      Buy 100 ARS licenses only
3.      Buy 100 ARS licenses and a minimal number of ITSM user licenses
(like what I described above)
4.      Buy 100 ARS licenses AND 100 ITSM user licenses

 

Thanks,

Norm

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