Hi Listers. Hopefully someone out there has run across this. We are using v 6.0 patch 21, of the Remedy Email engine, AR Server 6.3 patch 20, and Customer Support 5.0.
When a customer submits an email to our Remedy system, the body of that message is pushed into the details of the Issues form. This works fine, except Remedy does not push the HTML Body from the AR System Email Messages form from a Lotus Notes account into the Issues form. In fact, the html tags are displayed as text on the Messages form. Does anyone know of a way to parse out the tags and push the html body from the Messages form into the Issues form? Is this something specific to Lotus Notes? I don't seem to have this problem with any other HTML email. Is anyone using a 3rd party parsing tool? Any help would be greatly appreciated ~ thanks! John Quinn ACS-AMS Remedy System Administrator 623.322.6857 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
