Hi Roger,
I logged in as appadmin, but the Support Group Name was still read-only.
Thanks,
Derek
Roger Justice wrote:
**
The Group form is still a valid location to change the Group name.
Login as appadmin.
-----Original Message-----
From: [EMAIL PROTECTED]
To: [email protected]
Sent: Wed, 16 May 2007 3:39 PM
Subject: Support Group Name change in IM 7.0
Hi list,
We just successfully upgrade from HPD 4.03 to SD 7.0 this past weekend
(with only a few minor issues). However, the need to rename a support
group has come up. When I go into the Support Group form from the
Application Administration Console however, the Support Group Name is
read-only. I am sure this is a common occurrence, so why is is
read-only? Maybe my permissions are missing something? I was able to
set up the company and all the configurations using the account I am
using now.
I do not want to disable this group and create another one because
there are already HelpDesk tickets assigned to the groups plus all the
people are already set up in groups.
Thoughts?
Derek
-- Derek Fernandes, BSc
Programmer Analyst
U of C Information Technologies
ES 1010, University of Calgary
Calgary, Alberta T2N 1N4
403.210.9879
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Derek Fernandes, BSc
Programmer Analyst
U of C Information Technologies
ES 1010, University of Calgary
Calgary, Alberta T2N 1N4
403.210.9879
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers
Are"
