Bob, You enter the name of the template to use in the Filter action.
You add the content of the template to the "AR System Email Templates" form as an attachment to a record with the name that you reference in the Filter Action. So if you create a "AR System Email Templates" record with a 'Template Name*' = "MyMailFormatType1" then you put MyMailFormatType1 in the Filter Action Content template value. (or in a field that the action references) To my knowledge you can not pass the whole template to the action as either a hard coded value in the filter or having it in a field in the transaction. You must pass only the name of the template. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 4/16/07, Halstead, Robert <[EMAIL PROTECTED]> wrote:
** Sorry if this question has been asked before. I didn't have it in my archives of the list. I was trying to add a content template to a Notify action and I noticed that there is a character limit on the "Content" field under Templates. First off, is this the right field to add the template to, and if I use a field ID for the contents of the template, will I be restricted by this limit? To me, It seems like a ridiculous small character limit for a template. Bob Halstead Bresnan Communications
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