I had the same problem on my Mid-Tier 6.3. The password which you are setting in #2 is not the mid-tier password. That server password needs to match what's in the Remedy Admin tool - File - Server Information - Connection Settings Tab - Mid-Tier Administration Password field.
Since by default the password in the Admin tool is blank this why when you leave the password blank in Mid-Tier that you don't get the error message. So you can type in any password but until you set the same password in the Admin tool you'll continue to get the error. Thanks Steve On 4/10/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]> wrote:
** My dear listers, After installing the mid-tier, I set the same Mid-Tier Administration Password at the followings : (1) Server Information ->Connection setting in admin tool, (2) In Mid tier Remedy Configuration Tool-> AR Server Setting -> Admin Password When I relogin to Remedy User, all those flashboard at the side of the Helpdesk console encountered these msgs ARERR[623] Authentication failed. When I change back item (1) and (2) above to blank password, then the flashboard work. It's not advisable to leave the Mid-Tier Admin password blank, am I right?But when I set the password, then the flashboard don't works. Is there any other steps that I missed? Can anyone advice how to resolve this issue? ***Best Regards,* *Siti Hawa** Bee* *My Favourite Quote**** " No person can be a great leader unless he takes genuine joy in successes of those under him" - W A Nance* UOB EMAIL DISCLAIMER Any person receiving this email and any attachment(s) contained, shall treat the information as confidential and not misuse, copy, disclose, distribute or retain the information in any way that amounts to a breach of confidentiality. If you are not the intended recipient, please delete all copies of this email from your computer system. As the integrity of this message cannot be guaranteed, neither UOB nor any entity in the UOB Group shall be responsible for the contents. Any opinion in this email may not necessarily represent the opinion of UOB or any entity in the UOB Group. __20060125_______________________This posting was submitted with HTML in it___
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
