Not quite - we have 2 servers in our server group.
Thanks,
John
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Wednesday, February 28, 2007 3:34 PM
To: [email protected]
Subject: Re: Locking out AD accounts
**
You don't happen to be behind a server group having 3 or more
servers are you?? I cannot really confirm it but it might be possible
that the AR Client is designed to try the next server if it doesn't get
into the first one and so on.. until it fails on 3 or more thus
invalidating the user on AD with 3 bad password attempts...
Just a thought...
Joe
----- Original Message ----
From: John Hanson <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, February 28, 2007 5:55:24 PM
Subject: Locking out AD accounts
**
Hello all,
Since we upgraded to 6.3 I've been getting several reports from
users who say that their active directory accounts are being locked out
after a single bad password attempt, whereas in the previous version
this was not the case. We're using the same AREA LDAP integration now
that we did before, but it seems that in 6.3 Remedy tries to contact the
LDAP server several times instead of just once. Does anyone know of a
configuration setting that I can add that would prevent it from making
so many attempts?
I found something of use in a KB article for version 5.1.2, but
it doesn't seem to apply here...: It is recommended that users use 5.0.1
patch 1136 or higher of the client User Tool because it fixes a problem
where if the user enters in the wrong password, the unpatched version
keeps trying to login the user 5 times. Most customers have a rule set
up to lock out a users account if they try three times without entering
in the correct password. Therefore, the unpatched user tool can lock out
a user's NT account if they make one mistake on the password.
Any thoughts are appreciated.
ARS 6.3 p18
Solaris 9
Oracle 9.2
Thanks!!
John Hanson
Remedy Administrator/Developer
The Standard
1100 SW Sixth Avenue
Portland, OR 97204
Telephone (971) 321-7153
[EMAIL PROTECTED]
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