Tyrone, We created a "Dispatcher" permissions group. Added "Dispatcher" permissions to those individuals on the Help Desk. Then added the "Dispatcher" permissions group to the Password field on the User form. The Help Desk folks can then make password changes without needing admin permissions.
Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee Sent: Friday, February 16, 2007 10:03 AM To: [email protected] Subject: Question: Password Reset I am curious about what others Administrators do to give their help desk staff the ability to reset Remedy passwords for their user community WITHOUT giving the help desk administrator permissions. Thanks. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
