Chris, I would think that such "performance impacting" configuration steps should come with an option to "delay implementation until <insert date/time value here>" type option. When the config is "added" the system should verify that now is a good time to do this.. if not... get a date/time when it would be ok to do it. (then stuff a record somewhere and have an escalation come back to actually build the "hard" stuff when the server can afford the performance hit.)
[ A change(patch) to the application should be a lot easier than changing how the server does it's caching. :] -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 2/15/07, Chris Williams <[EMAIL PROTECTED]> wrote:
Hi Brian, I raised this issue with BMC a while ago. What you may be experiencing is a performance issue caused by a re-cache of the server. Whenever you create a new Company as an Operating Company or a Customer in ITSM 7.0, or any Support Group, this results in a new group being created in the Group form. In accordance with AR System behaviour, when a new Group is created, the AR Server needs to re-cache the Group definitions. If you turn on API and/or SQL logging and try this for yourself, you can see what I mean. You could potentially suffer from this if: -Your users are creating a lot of new Groups (via Companies and Support Groups in ITSM 7.0 -They are creating a few while there is a large load on the AR Server. -Your machine is not of sufficient hardware spec to be able to handle this amount of load. BMC advised me that this was currently as designed, though I believe an RFE was created for this to make the re-cache a little more intelligent. HTH Cheers Chris. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Baker (bbaker2) Sent: Thursday, February 15, 2007 4:23 PM To: [email protected] Subject: ITSM 7 Create Company Slowness ** All, I am seeing a performance issue when creating Companies in ITSM 7.0.1. SQL/API/Filter logging is not indicating any specific issues. This seems to be happening more with users without Unrestricted Access, but some users with it are also having the issue. Has anyone noticed this on their system? ARS 7.0.1, ITSM 7.0.1 on Solaris 9 Remote Oracle 10g Thanks, Brian Baker
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
