Mike, I had spoken recently to Remedy Support about it. They are aware of the problem and is identified by them as a known problem. They do not have a fix for it as of now.. Since its a installshield and not a script, we cannot really do anything about it till they recompile the installer when they fix the problem. From what I heard from support, they do not know the cause of the problem yet. There seems to be no identified pattern at which point users experience this installation failing so its a little hard I guess for them to narrow down the problem to the point of failure..
So having a backup of the database is a good idea even if its a maiden fresh install with no data in the system. At least you save the time of reinstalling everything and can roll back to the previous state... Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. ----- Original Message ---- From: Mike Gould <[EMAIL PROTECTED]> To: [email protected] Sent: Thursday, January 18, 2007 12:00:36 PM Subject: Re: Warning ... SLM 7.0.2 install w/o collector - SOLUTION ** I've also noticed the SLM 7.0.00, 7.0.01 and 7.0.02 InstallShield's bomb out on a regular basis during my several practice and real SLM install attempts. Was thinking it was just me or something screwy on our development and production servers (Solaris 9 with Oracle 10gR2) as sometimes it would complete without any problems. Restoring from backup to "try" again is a big issue and something I shouldn't ever have to do! The other issue with the SLM install has been with the ARIntegrations installer. Except for the 7.0.00 release, the process that builds the SLM:Measurements to HPD:HelpDesk join doesn't run and you have to manually re-execute this process. I'm amazed at how buggy the whole SLM install process has been as I don't see these issues with the other ITSM apps. I wonder if any of this has been reported to BMC? I also don't understand why they don't just make a standard install script for SLM and be consistent with the other apps. The same goes for the CMDB CIViewer InstallSheild! Regards, Michael Gould US House of Representatives On 1/18/07, Joe DeSouza <[EMAIL PROTECTED]> wrote: ** Another thing about SLM is that its a installshield and not really an install script (on unix) and it tends to bomb out during an install.. So its a mighty good idea to take a backup of the database before attempting to install it just for a good measure... All other V7 apps use install scripts (on UNIX) so they are less buggier.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. ----- Original Message ---- From: Tony Worthington < [EMAIL PROTECTED]> To: [email protected] Sent: Thursday, January 18, 2007 8:14:36 AM Subject: Warning ... SLM 7.0.2 install w/o collector - SOLUTION Here's the solution (from support.) Guess I should have paid better attention to the release notes. :-/ Granted, I have not yet tried this... we'll see. "There is an 'overwrite install option' in the release notes for SLM 7.0.02. This overwrite allows you to re-install SLM on top of an existing install. Please check out page 11 and 12 of the SLM 7.0.02 release notes (not the install guide) for details about the overwrite install. There are some steps and post-install checks mentioned in that section. You can use this to reinstall on your existing installation of SLM, and this time around you can also select the collector option. Also, when you do an overwrite, you will not lose any of your existing SLM data or Service Targets that you've already created. Data does not get deleted. You can retrieve the release notes for SLM 7.0.2 from the supportweb > Downloads area." -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 ----- Forwarded by Tony Worthington/Corp/Kohls on 01/18/2007 07:12 AM ----- Tony Worthington/Corp/Kohls wrote on 01/08/2007 07:32:04 AM: > Chris - > > I'm not sure when the 'bundled' thing happened... but I think it was > 7.0.2. I wonder if you can install the 7.0.1 collector standalone > and then upgrade it to 7.0.2? Probably not. > > Since posting, I have rejected the support solution (restore, > reinstall) and the ticket has been escalated. We'll see where it goes. > > And I agree with you on the whole jboss thing. Hopefully that will > be addressed soon, as I could use not having to learn another > http/whatever server. Especially after having dumped SE and IIS to > simplify things. > > -tony > > > -- > Tony Worthington > [EMAIL PROTECTED] > 262-703-5911 > > strauss < [EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <[email protected]> > > 01/05/2007 05:34 PM > > Please respond to > [email protected] > > To > > [email protected] > > cc > > Subject > > Re: Warning ... SLM 7.0.2 install w/o collector > > That doesn't make much sense considering how much hell we (I for sure) > raised at UserWorld about them requiring unknown (here) crap, > specifically jboss, installed on your AR server (of all places) ahead of > the SLM collector. BMC Remedy _promised_ at UserWorld an updated > collector that will (a) run on a separate server machine from the AR > Server and (b) run on ServletExec and eventually Tomcat instead of or in > addition to Jboss. I installed SLM 7.01 Patch 003 without the collector > with the expectation that I can install a newer version of the collector > on a separate server with a _known_ JAP server engine when they have it > ready. Now you say the two pieces are only installable together, once!? > That's just wrong. > > AND they want us to pay three times as much money for this crap as we > did for SLA!??? That's even MORE WRONG. > > Christopher Strauss, Ph.D. > Remedy Database Administrator > University of North Texas Computing Center > http://remedy.unt.edu/helpdesk/ __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
