BMC offers the Digital Workplace capabilities in two commercial variations for on-premise deployments:
* BMC Digital Workplace Basic * BMC Digital Workplace Advanced Catalog Manager is a technical component, but is part of DWP-Advanced offering. These capabilities are licensed per named user (no base license needed), and can be purchased via perpetual or subscription pricing model. Of course, users can be working concurrently in Digital Workplace, but the licensing is based on named users. If this model does not work will for your use case, please contact your BMC account manager or partner. In SaaS deployment model, BMC offers only BMC Helix Digital Workplace Advanced as standalone option, and only via subscription pricing. Customers who have a BMC Helix Remedy subscription get the entitlement to use the same capabilities that you get with Digital Workplace Basic. The user capacity for this DWP-Basic entitlement depends on how many user license subscriptions of BMC Helix Remedy you buy. Additional capacity can be purchased. Business users (employees) who work with BMC Digital Workplace to submit request, review knowledge, … don’t need a Remedy user license. Only DWP catalog managers / DWP administrators need such a Remedy fixed user license. As you can see at https://docs.bmc.com/docs/display/dwpadv1902/License+entitlements, three fixed Remedy platform user licenses are part of the DWP Advanced offering. Additional ones can be purchased. Hope that helps, Peter From: ARSList <[email protected]> on behalf of Dinesh Gottipati <[email protected]> Reply-To: ARSList <[email protected]> Date: Friday, February 22, 2019 at 10:05 PM To: "[email protected]" <[email protected]> Subject: [EXTERNAL] DWP License Clarification Hi Experts, Can you please help me with DWP license model ? My understanding, BMC offers 3 products – 1) DWP Basic 2) DWP Advanced 3) DWP Catalog Manager 1) Does individual DWP B or A server needs exclusive permanent license ? 2) Concurrent sessions are possible as documented. Let’s say our user base is 100K and expected to have 10%(10k) concurrent connections, will all of them have to be a fixed license ? or active user (floating) license ? 3) Does DWP catalog server needs an explicit license ? 4) From the document, I learnt – users accessing DWP catalog needs fixed license, Is AR Fixed license enough ? or does DWP catalog needs separate Fixed license?
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