Good summary, LJ. BMC Business Workflows is built on the Innovation Suite platform. It can be used not just for service management in HR domain (though that’s the area BMC is initially emphasizing a bit more), but for other non-IT domains as well (facilities, payroll, …). There’s a couple of capabilities in the Innovation Suite platform that make it particularly suitable for implementing a non-IT service management solution:
* When you implement a service management solution for non-IT, you deal with multiple domains and different stakeholders, each of which wants to implement their own processes, business rules, … Innovation Suite is very good at supporting in variations of processes, rules, components, … while otherwise sharing other common functions. * Tailoring the user experience is extremely important for a non-IT service management solution – whether it’s user interaction flows, terminology, branding, … Again, Innovation Suite delivers a lot of flexibility here why retaining a clear separation to the business logic and data structure * Many companies use HR solutions in the cloud, so rapid cloud integrations is an important requirement. Innovation Suite has a modern, no-code integration framework with Integration Service On the other hand, capabilities like CMDB or IT Ops integrations are not relevant for the non-IT space. That’s why the full power of Remedy ITSM is not needed. Peter From: ARSList <[email protected]> on behalf of LJ LongWing <[email protected]> Reply-To: ARSList <[email protected]> Date: Monday, July 23, 2018 at 7:40 AM To: ARSList <[email protected]>, Aykut Koray Kuşat <[email protected]> Subject: RE: BMC Remedy Helix - is it really a thing? One is an application development platform, there other is an application built on that platform On July 22, 2018 11:55:06 PM Aykut Koray Kuşat <[email protected]> wrote: Hi all, Btw, anybody knows what is the difference between Business Workflows and Innovation Suite? Afaik, Innovation Suite is the Service Broker solution of BMC. But thats it, im totally ignorant on these solutions. Cheers From: ARSList <[email protected]> On Behalf Of Tauf Chowdhury Sent: Friday, July 13, 2018 6:04 PM To: ARSList <[email protected]> Subject: Re: BMC Remedy Helix - is it really a thing? Oh yes. Sorry. DWP, how rude of me not to keep up with the &$@!?$ acronyms Sent from my iPhone On Jul 13, 2018, at 10:58 AM, Carl Wilson <[email protected]<mailto:[email protected]>> wrote: Yep, Renamed a while back to DWP Basic and DWP Advanced. Cheers On Fri, 13 Jul 2018, 15:56 Scott Philben via ARSList, <[email protected]<mailto:[email protected]>> wrote: Yes. It is containerized in Docker. Whatever that means. And it is supposed to be available on AWS now with Azure and others in the future. Ok. How about a few install instructions. Screenshots? Documentation? Anything at all on their website that’s not from the marketing department. Oh, and myit has now (in the grand bmc tradition) been renamed to DWP (Digital Work Place). Sent from my iPhone On Jul 13, 2018, at 10:45, Tauf Chowdhury <[email protected]<mailto:[email protected]>> wrote: From some of the demos I’ve seen, the front end is basically SmartIt and myit. I think the big changes are with the way it’s deployed and DB options. I work at AWS now and I believe Helix can be installed against Aurora DB, and can also be containerized. Not sure if that’s kubernetes or docker or what. Sent from my iPhone On Jul 13, 2018, at 10:40 AM, Jason Miller <[email protected]<mailto:[email protected]>> wrote: Have you seen this post? https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2018/06/16/bmc-helix-what-does-it-mean-for-remedy-itsm-customers "BMC Helix is our common brand for the suite of SaaS offerings centered around Remedy<https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fremedy-itsm.html>, Business Workflows<https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fbusiness-workflows.html>, Digital Workplace<https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fdigital-workplace.html>, Discovery<https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fdiscovery-dependency-mapping.html>, Client Management<https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Fclient-management.html> and Innovation Suite<https://communities.bmc.com/external-link.jspa?url=https%3A%2F%2Fwww.bmc.com%2Fit-solutions%2Finnovation-suite.html>." Jason On Fri, Jul 13, 2018 at 8:02 AM, Scott Philben via ARSList <[email protected]<mailto:[email protected]>> wrote: I am supposed to be looking into this Helix on AWS thing. However, other than a bunch of marketing stuff and youtube commercials, I can’t find hide nor hair of it. Does anyone know anything about it? Any documentation at all? Its does not appear in the BMC Support site drop downs, there is really nothing on communities (links back to the marketing page), and when you click on the “Contact BMC Sales” button on the marketing site, the Product Interest menu drop down doesn’t list it either. It was supposed to have been released in… May? It is now July and I can’t find it. Anyone else see it in the wild? -- ARSList mailing list [email protected]<mailto:[email protected]> https://mailman.rrr.se/cgi/listinfo/arslist<https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=-p3bdWG7vYdkTt7drxJU1lGabyBnkFDsCeyI4HR-08o&m=k7YZHSxgvIN0Z2f3tDcQO73hXDBsTsyrMnaNLl6MmZI&s=kENREBS-kY2HHBWY_nVwcfXT5_KUSxl2450eTL3g5PI&e=> -- ARSList mailing list [email protected]<mailto:[email protected]> https://mailman.rrr.se/cgi/listinfo/arslist<https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=-p3bdWG7vYdkTt7drxJU1lGabyBnkFDsCeyI4HR-08o&m=k7YZHSxgvIN0Z2f3tDcQO73hXDBsTsyrMnaNLl6MmZI&s=kENREBS-kY2HHBWY_nVwcfXT5_KUSxl2450eTL3g5PI&e=> -- ARSList mailing list [email protected]<mailto:[email protected]> https://mailman.rrr.se/cgi/listinfo/arslist<https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=-p3bdWG7vYdkTt7drxJU1lGabyBnkFDsCeyI4HR-08o&m=k7YZHSxgvIN0Z2f3tDcQO73hXDBsTsyrMnaNLl6MmZI&s=kENREBS-kY2HHBWY_nVwcfXT5_KUSxl2450eTL3g5PI&e=> -- ARSList mailing list [email protected]<mailto:[email protected]> https://mailman.rrr.se/cgi/listinfo/arslist<https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=-p3bdWG7vYdkTt7drxJU1lGabyBnkFDsCeyI4HR-08o&m=k7YZHSxgvIN0Z2f3tDcQO73hXDBsTsyrMnaNLl6MmZI&s=kENREBS-kY2HHBWY_nVwcfXT5_KUSxl2450eTL3g5PI&e=> -- ARSList mailing list [email protected]<mailto:[email protected]> https://mailman.rrr.se/cgi/listinfo/arslist<https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=-p3bdWG7vYdkTt7drxJU1lGabyBnkFDsCeyI4HR-08o&m=k7YZHSxgvIN0Z2f3tDcQO73hXDBsTsyrMnaNLl6MmZI&s=kENREBS-kY2HHBWY_nVwcfXT5_KUSxl2450eTL3g5PI&e=> -- ARSList mailing list [email protected]<mailto:ARSList%40arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist<https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFaQ&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=-p3bdWG7vYdkTt7drxJU1lGabyBnkFDsCeyI4HR-08o&m=k7YZHSxgvIN0Z2f3tDcQO73hXDBsTsyrMnaNLl6MmZI&s=kENREBS-kY2HHBWY_nVwcfXT5_KUSxl2450eTL3g5PI&e=>
-- ARSList mailing list [email protected] https://mailman.rrr.se/cgi/listinfo/arslist
