Hi Not sure if this was delivered to the ARSlist - however just checking if anyone has any ideas or suggestions?
---------- Forwarded message --------- From: BradRemedy <[email protected]> Date: Sat, Jun 23, 2018 at 1:30 PM Subject: Remedy Core Upgrade from 8.1 to 9.1.04 To: ARSList <[email protected]> Good day Has anyone ever run into the following error when upgrading their remedy core ? We are getting the following error and are not 100% sure on where to start looking. We have logged a urgent call with BMC software however they havent come back with anything as of yet: *[2018-06-23 11:15:46,513] Previous application version : 31* *[2018-06-23 11:15:46,529] Starting FTSIndexMigrationManager with* *Collection Dir: C:\Program Files\BMC Software\ARSystem\ftsconfiguration\collection* *Configuration Dir: C:\Program Files\BMC Software\ARSystem\ftsconfiguration\conf* *Case Sensitive Index: false* *Lucene Old Jar: C:\Program Files\BMC Software\ARSystem\lib\upgradeutils\lucene-core-3.4.0.jar* *Lucene New Jar: C:\Program Files\BMC Software\ARSystem\lib\upgradeutils\lucene-core49-4.9.0.jar* *Perform Sanity: false* *[2018-06-23 11:16:18,063] FTS Index migration failed. Reason: ERROR (556): Missing data in the SQL database; Object id = 3548* *[2018-06-23 11:16:18,710] ServerJ FTS Index Migrator version/ Build timestamp 9.1.04 201711272256* *[2018-06-23 11:16:18,725] ServerJ FTS Index Migrator returning 2* Due to the "Returning 2" - this step is causing the upgrade to fail. We have deleted all entries in the FTS collection folder, truncated FT_Pending as well as disabled FTS via the Server configuration. Any advice would be appreciated.
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