Hello there, in the ITSM Suite an Incident can have 0-n WorkLogs and a WorkLogs can have 0-5 attachments.
I’m trying to transfer that structure though a Web Service but looks like Remedy is ignoring everything that does deeper than WorkLog: Request: <?xml version='1.0' encoding='UTF-8'?><soapenv:Envelope xmlns:soapenv="http://www.w3.org/2003/05/soap-envelope";><soapenv:Header/><soapenv:Body><ns0:mt_CreateIncident xmlns:ns0="urn:webservice"> <ns0:createIncident> <ns0:genoLoginId>ARAdmin</ns0:genoLoginId> <ns0:workLogList> <ns0:workLogDescriptionShort>Test 001</ns0:workLogDescriptionShort> <ns0:workLogDescriptionLong>Only a Test</ns0:workLogDescriptionLong> </ns0:workLogList> </ns0:createIncident> </ns0:mt_CreateIncident></soapenv:Body></soapenv:Envelope> What other options do we have to deliver the Incident - WorkLogs - Attachments combination? Thomas
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