Fred, The field ID is for the attachment field and not the pool itself. The Set Fields action allows me to capture the return code that the open attachment command can return. It returns 0 if successful, 1 if cancelled, and 2 if it failed. That's how I was able to tell that it was failing when it just wasn't working. When I did just a Run Process, I wasn't sure if it was my syntax causing it or something else.
Misi gave me an idea, so I'll pursue that and see what happens. Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 [email protected] [itslogo]<http://www.etsu.edu/helpdesk> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Wednesday, November 22, 2017 9:16 AM To: [email protected] Subject: [EXTERNAL] Re: Question about PERFORM-ACTION-OPEN-ATTACHMENT *** This email does NOT originate from an ETSU person or service. *** ** First ... Is 536880912 your attachment pool or attachment field? It should be your attachment field you want to open. Second ... You don't need to use a set fields action as nothing is returned from the open so just use a Run Process action of PERFORM-ACTION-OPEN-ATTACHMENT 536880912 Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Fawver, Dustin Sent: Tuesday, November 21, 2017 6:57 PM To: [email protected]<mailto:[email protected]> Subject: Question about PERFORM-ACTION-OPEN-ATTACHMENT ** Hi, Experts! I have a primary ticket form and a secondary form that has just an attachment pool. The primary form has a table that lists the entries in the secondary form associated with the current request. I can see the list and successfully call the secondary form from the primary one in order to add additional attachments. For users to view the attachments, I could simply leave the table drill down option to True. This would simply open up the secondary form and the user would then click on the Display button. I wanted to make it a bit nicer than that by having the user just double-click on the entry in the table and display the attachment. I currently have a separate view created for this purpose. I've tried it with just an empty view and I've tried it having the attachment pool and attachment field in the view. I have an active link that checks the $VUI$ value to match the view in question. If it matches, I have a Set Fields action that calls "$PROCESS$ PERFORM-ACTION-OPEN-ATTACHMENT 536880912". The AL fires off, but I'm getting a failure code of 2. I'm not sure if there's a server-side log that I can turn on to see what may be causing this. If you think that I'm misunderstanding the purpose of the open attachment action, please let me know. This is on ARS 9.1.02. Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 [email protected]<mailto:[email protected]> [itslogo]<https://linkprotect.cudasvc.com/url?a=http://www.etsu.edu/helpdesk&c=E,1,EPoiUjPEMwtaKX3UXya7xmwviPO1yCqFfDdPmKFjV1Uf56VgjRod4E76BF3FxIThaVaVsdU7qk3Yz6rltibMpIFojpzxtnKSrCmMug-bs-PMvj67OkFdWdBu&typo=1> _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
