Hi, Check the record in control table from a db utility
Select * from control The value in dbVersion column should be 54 and if that's not the case, the database has not been upgraded to 9.1.03. If the AR Server binaries has been upgraded but not the database, t It should given an error Bout column useShaH (or something similar). This column is created only when the database has also been upgraded Was the server part of server group? If yes, can you please check if the server was considered a secondary server and hence updates only the binaries and not the database. This can be found on the systeminstalledconfiguration.xml file If you are running the server on Windows, check the productregistry.xml to find the install and upgrade entries for product BMC Remedy action request system server I cannot open the log files as I am on my mobile right now. Are there any glaring errors on arsystem install logs? Regards Satya Gandhi On 6 Oct 2017 18:06, "Grooms, Frederick W" <[email protected]> wrote: > Is there anything in the arDebug.log or arError.log? > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Thomas Miskiewicz > Sent: Friday, October 06, 2017 11:24 AM > To: [email protected] > Subject: Second try --> Upgrade 8.1.00 to 9.1.03 Failed > > Hello Listers, > > at the moment I do ARS upgrades from 7.6.4, 8.1.00 and higher to 9.1.03 > for various customers. OS: Linux and Solaris. > > Not a single system that just worked! I'm really not sure how to move to > production under this circumstances... > > What's even worse: the BMC support in India has zero clue and just keeping > us busy with their ideas and requests. In all the month not a single hint > with substance! BTW, talked to some partners and customers which I do not > work for - same issues! But BMC support always pretends they never heard of > any issues. > > The logs of my recent installation:https://s3.eu-central-1.amazonaws.com/ > miskiewicz/arslist/INC112333.tar.gz Maybe one of you has an idea what is > going on. > > Basically the job went like this: > > 1. Clean and working 8.1.00 installation. > 2. Installer 9.1.03 runs. > 3. Installer 9.1.03 cannot start the server it installed and gives up. > 4. Result: A messed up ARS 9.1.03 installation that doesn't start, but is > trying to do a gazzilion of inserts into various tables and is violating > the unique index at the same time. > > I restored and started from scratch. Same result. Not sure what to do. The > only comfort is BMC doesn't know either. I feel less stupid. > > > Thomas > > ____________________________________________________________ > ___________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
