Hi folks, This morning, I ran the installation of 12 important windows updates on my computer, and after doing so, I was unable to load the Overview Console page, as well as the Requester Console page, using the Mid-tier application. The windows updates are only available to the IT department, in our organization, at this time, and most of the IT department will be installing those updates at end of shift today; so, I am hoping to find a solution to this issue before tomorrow morning, since, as I have discovered, anyone using Internet Explorer 8 will be affected in the same way. I have confirmed this on multiple test machines.
Version and Application Information: Remedy AR Server and ITSM version: 7.6.04 Internet Explorer (IE) version: 8 Windows Updates that were installed this morning: [cid:[email protected]] What happens? I am successful in opening the Remedy login page. After entering my login credentials, the "Loading" symbol appears, but within a few seconds I receive an Internet Explorer error, "Internet Explorer has stopped working". See details from the error message below. Problem signature: Problem Event Name: APPCRASH Application Name: iexplore.exe Application Version: 8.0.7601.19038 Application Timestamp: 563aaf88 Fault Module Name: StackHash_9ca8 Fault Module Version: 6.1.7601.19045 Fault Module Timestamp: 56258e62 Exception Code: c0000374 Exception Offset: 000ced0b OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 4105 Additional Information 1: 9ca8 Additional Information 2: 9ca820e26c7f3f642692a7b7589516d0 Additional Information 3: fc9d Additional Information 4: fc9df3f7bc4e062fb84198738d172231 The information triggered in the Event Application logs is as follows: Faulting application name: iexplore.exe, version: 8.0.7601.19038, time stamp: 0x563aaf88 Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56258e62 Exception code: 0xc0000374 Fault offset: 0x000ced0b Faulting process id: 0x1d04 Faulting application start time: 0x01d11cadf3984cc2 Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe Faulting module path: C:\Windows\SysWOW64\ntdll.dll Report Id: 32f3e979-88a1-11e5-bd31-005056c00008 What I've tried: 1. Running sfc /scannnow: nothing found; no change 2. Running IE 8 without any Add-ons: no change 3. Uninstalling the update for IE 8: no change 4. Reinstalling the update for IE 8: no change 5. Resetting IE 8 to default security settings: no change 6. Using another browser (Google Chrome; Mozilla Firefox; IE 11): all work fine on the affected computers. This is not a solution for everyone in our organization, as many users must continue to use IE 8 due to compatibility issues with other programs they are utilizing. Any assistance you may have to offer on this matter would be greatly appreciated. Thank you, Susan Health Sciences North's vision is to be globally recognized for patient-centred innovation. **************************************************************** The information contained in this e-mail and document(s) attached are for the exclusive use of the addressee and may contain confidential, privileged and non-disclosable information. If the recipient of this e-mail is not the addressee, such recipient is strictly prohibited from reading, photocopying, distributing or otherwise using this e-mail or its content in any way. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
