Hi Peter thanks for the reply. Managed to find that the record in the USER_DETAILS table in SMARTIT_BUSINESS and check that it matched the User_ID. In my case the one was case sensitive and the other all lowercase.
All sorted and working now. Thanks for the reply and help Cheers Brad On Tue, Sep 29, 2015 at 11:04 AM, Peter Romain < [email protected]> wrote: > ** > > For us, if a user has a Remedy login name of, for example, peter.romain, > but the first time they log in they use Peter.Romain then they will get in > but with restricted functionality. After logging out they will not be able > to get in again. > > > > To fix this we just delete the user from MongoDB and let them log in again. > > > > It seems that you have done this already so I’m not sure this helps much! > > > > How are you deleting the user in MongoDB? If you have a MongoDB cluster is > the user getting deleted from all instances? > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *BradRemedy > *Sent:* 29 September 2015 09:26 > *To:* [email protected] > *Subject:* MYIT 2.5 login error > > > > ** > > Hi > > > > Need help please. When a some users try to log into MYIT, they are > presented with a error to contact the administrator. Their username and > password is correct as they are able to login to remedy with no problems. > > Looking at the log files on the MYIT server, I see the following error > message ( I have replaced the username with xxxx): > > > > 1*0:15:01.044 | http-bio-9000-exec-72 | ERROR | > c.b.b.m.service.UsersServiceImpl | User **xxxx**fails to login.* > > *com.bmc.bsm.myit.service.exceptions.ServiceException: > com.bmc.bsm.myit.dao.DaoException: Failed to update profile in social > server* > > > > *Caused by: com.bmc.bsm.myit.service.exceptions.ForbiddenException: Login > "**xxxx**" doesn't match method parameter value "xxxx" that was annotated > with OwnerIdentity within class > com.bmc.bsm.myit.dao.social.helper.SocialDaoURLBuilder.buildPutProfileUrl()* > > > > I have deleted the user out of the mongodb and even re-ran the onboard > utility. I can see the username is created on the mongodb however the user > still cannot login. > > > > Other users are able to login with no problem and work perfectly ok. > > > > what am I missing? Any advice or help would be appreciated. > > > Cheers > > Brad > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
