Dear all,
I am installing ars8.0 Patch002 on a serve group’s secondary server. This
patch is supposed to update server, assignment and approval. The
installation is failing for approval with the following error.
LOG EVENT {Description=[Failed to execute
executeApprovalServerUpgradeNative],Detail=[Encountered error while
executing arapupgd]}
Linux 2.6.32-504.23.4.el6.x86_64 #1
Oracle 11 R2
ARS 8.0
Tries few a couple of knowlege base articles but no luck
KA325976 : set Allow-Unqual-Queries: T
KA409835 : increase java heap size to 1024 in script approval-utils.sh
$JAVA_HOME/bin/java –Xmx1024m -classpath
$AP_UTIL_HOME:$AP_UTIL_HOME/aputils$VERSION.jar:$AP_UTIL_HOME/arapi$VERSION.jar:$AP_UTIL_HOME/arutil$VERSION.jar:$AP_UTIL_HOME/log4j-1.2.14.jar
com.bmc.arsys.aputils.APUtilDriver "$@"
KA389126 : Removed the first line that was showing /bin/ksh in
arapproval-util.sh
Any thoughts?
Many thanks
frex
*Log extract*
PROGRESS EVENT
{Description=[programRunnerInstallationTask.description],Progress=[0],Detail=[programRunnerInstallationTask.executeProgram]}
(Sep 15 2015 08:23:00.384 AM
+0200),SEVERE,com.bmc.install.product.arsuitekit.approvalserver.ApprovalServerNativeUpgradeExecutable,
LOG EVENT {Description=[Failed to execute
executeApprovalServerUpgradeNative],Detail=[Encountered error while
executing arapupgd]}
(Sep 15 2015 08:23:00.385 AM
+0200),SEVERE,com.bmc.install.task.InstallationStateHelper,
LOG EVENT {Description=[Approval Server
failed],Detail=[featureApprovalServer]}
(Sep 15 2015 08:23:00.385 AM
+0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
FAILED_INSTALL_FEATURES],Detail=[featureApprovalServer]}
(Sep 15 2015 08:23:00.385 AM
+0200),INFO,com.bmc.install.product.arsuitekit.approvalserver.ApprovalServerNativeUpgradeExecutable,
LOG EVENT {Description=[approval-utils executed],Detail=[exitCode=1]}
(Sep 15 2015 08:23:00.388 AM
+0200),INFO,com.bmc.install.product.arsuitekit.approvalserver.ApprovalServerPostInstallInstallationTask,
PROGRESS EVENT
{Description=[programRunnerInstallationTask.description],Progress=[50],Detail=[programRunnerInstallationTask.executeProgram]}
(Sep 15 2015 08:23:00.410 AM
+0200),INFO,com.bmc.install.product.arsuitekit.approvalserver.ApprovalServerPostInstallInstallationTask,
PROGRESS EVENT
{Description=[programRunnerInstallationTask.description],Progress=[100],Detail=[programRunnerInstallationTask.complete]}
(Sep 15 2015 08:23:00.468 AM
+0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
LOG EVENT {Description=[COMPLETED
InstallationTask],Detail=[com.bmc.install.product.arsuitekit.approvalserver.ApprovalServerPostInstallInstallationTask]}
(Sep 15 2015 08:23:00.469 AM
+0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
LOG EVENT {Description=[CREATED
InstallationTask],Detail=[com.bmc.install.product.arsuitekit.tasks.ARSuiteKitPostUpgradeInstallationTask]}
(Sep 15 2015 08:23:00.469 AM
+0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[VALIDATION_SUCCESS]}
(Sep 15 2015 08:23:00.469 AM
+0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_WARNING_RESULT],Detail=[VALIDATION_SUCCESS]}
(Sep 15 2015 08:23:00.470 AM
+0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
LOG EVENT {Description=[CREATED
InstallationTask],Detail=[com.bmc.install.product.arsuitekit.tasks.ARSuiteKitPostInstallVerificationTask]}
(Sep 15 2015 08:23:00.470 AM
+0200),INFO,com.bmc.install.product.base.project.runner.ProjectRunner,
LOG EVENT {Description=[CREATED
InstallationPanelDelegate],Detail=[com.bmc.install.product.arbase.ui.ARBasePostInstallVerificationPanel]}
(Sep 15 2015 08:23:00.472 AM
+0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
LOG EVENT {Description=[CREATED
InstallationTask],Detail=[com.bmc.install.product.base.installer.InstallCompletionInstallationTask]}
(Sep 15 2015 08:23:00.475 AM
+0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
LOG EVENT {Description=[STARTED
InstallationTask],Detail=[com.bmc.install.product.base.installer.InstallCompletionInstallationTask]}
(Sep 15 2015 08:23:00.475 AM
+0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
LOG EVENT {Description=[MESSAGE BUNDLE],Detail=[ProgressMessages]}
(Sep 15 2015 08:23:00.542 AM
+0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
PROGRESS EVENT
{Description=[installCompletion.installCompletion.description],Progress=[0],Detail=[installCompletion.installCompletion.mergeInstalledConfiguration]}
(Sep 15 2015 08:23:00.572 AM
+0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
PROGRESS EVENT
{Description=[installCompletion.installCompletion.description],Progress=[20],Detail=[installCompletion.installCompletion.updateProductRegistry]}
(Sep 15 2015 08:23:00.678 AM
+0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
PROGRESS EVENT
{Description=[installCompletion.installCompletion.description],Progress=[40],Detail=[installCompletion.installCompletion.setActiveFeaturesToInstalled]}
(Sep 15 2015 08:23:00.702 AM
+0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
PROGRESS EVENT
{Description=[installCompletion.installCompletion.description],Progress=[60],Detail=[installCompletion.installCompletion.setProductHome]}
(Sep 15 2015 08:23:00.940 AM
+0200),CONFIG,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
LOG EVENT {Description=[Updating installing configuration],Detail=[Set
product home]}
(Sep 15 2015 08:23:00.954 AM
+0200),CONFIG,com.bmc.install.task.InstallationTask,
LOG EVENT {Description=[Set product home],Detail=[BMC_AR_SYSTEM_HOME]}
(Sep 15 2015 08:23:00.980 AM
+0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
PROGRESS EVENT
{Description=[installCompletion.installCompletion.description],Progress=[70],Detail=[installCompletion.installCompletion.saveInstalledConfiguration]}
(Sep 15 2015 08:23:01.445 AM
+0200),CONFIG,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
LOG EVENT {Description=[Updating installing
configuration],Detail=[Finished]}
(Sep 15 2015 08:23:01.461 AM
+0200),CONFIG,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
LOG EVENT {Description=[Finished]}
(Sep 15 2015 08:23:01.461 AM
+0200),CONFIG,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
LOG EVENT {Description=[Updating installed
configuration],Detail=[Finished]}
(Sep 15 2015 08:23:01.486 AM
+0200),CONFIG,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
LOG EVENT {Description=[Finished]}
(Sep 15 2015 08:23:01.508 AM
+0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
PROGRESS EVENT
{Description=[installCompletion.installCompletion.description],Progress=[75],Detail=[installCompletion.installCompletion.runCompletionActions]}
(Sep 15 2015 08:23:01.540 AM
+0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
PROGRESS EVENT
{Description=[installCompletion.installCompletion.description],Progress=[80],Detail=[installCompletion.installCompletion.deleteTempLeftovers]}
(Sep 15 2015 08:23:01.663 AM
+0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
PROGRESS EVENT
{Description=[installCompletion.installCompletion.description],Progress=[90],Detail=[installCompletion.installCompletion.determineIfRebootIsRequired]}
(Sep 15 2015 08:23:01.684 AM
+0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
PROGRESS EVENT
{Description=[installCompletion.installCompletion.description],Progress=[95],Detail=[installCompletion.installCompletion.logInstallSummary]}
(Sep 15 2015 08:23:01.687 AM
+0200),INFO,com.bmc.install.utility.logging.Log,
--------------------------------------------------------
BMC Remedy Action Request System 8.0.00 Patch 002 install failed.
--------------------------------------------------------
Feature Approval Server failed
--------------------------------------------------------
(Sep 15 2015 08:23:01.708 AM
+0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
PROGRESS EVENT
{Description=[installCompletion.installCompletion.description],Progress=[100],Detail=[installCompletion.installCompletion.complete]}
(Sep 15 2015 08:23:01.982 AM
+0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
LOG EVENT {Description=[COMPLETED
InstallationTask],Detail=[com.bmc.install.product.base.installer.InstallCompletionInstallationTask]}
(Sep 15 2015 08:23:01.985 AM
+0200),INFO,com.bmc.install.product.base.project.runner.ProjectRunner,
LOG EVENT {Description=[CREATED
InstallationPanelDelegate],Detail=[com.bmc.install.product.base.ui.InstallSummaryInstallationPanelDelegate]}
(Sep 15 2015 08:23:02.002 AM
+0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
LOG EVENT {Description=[DISPLAYED
InstallationPanelDelegate],Detail=[com.bmc.install.product.base.ui.InstallSummaryInstallationPanelDelegate]}
(Sep 15 2015 08:23:02.006 AM
+0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
LOG EVENT {Description=[MESSAGE BUNDLE],Detail=[InstallerMessages]}
(Sep 15 2015 08:39:35.444 AM
+0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
LOG EVENT {Description=[DONE SELECTED]}
************************************************************
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