Hi Peter We are going with MYIT for now and haven't looked at SmartIT yet. Our plans are to upgrade to ITSM 8 and introduce MYIT and once the dust has settled then introduce SmartIT.
On Mon, Aug 31, 2015 at 9:07 PM, Peter Romain < [email protected]> wrote: > ** > > Hi Brad, > > > > Not fixed yet but we’re pushing to get hot fixes. > > > > Out of interest, are you getting duplicate notes in Smart IT? > > > > Cheers > > > > Peter > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *BradRemedy > *Sent:* 31 August 2015 09:32 > > *To:* [email protected] > *Subject:* Re: MYIT 2.6 > > > > ** > > Hi Peter > > > > You mentioned in your mail that you were having 2 issues with MYIT 2.6 > that were stopping you from going live. Have BMC come back to you on these > issues? Was wondering if they are planning on releasing a patch or hotfix > for them in the next week or so as I would love to go live with MYIT 2.6 in > the middle of September however cannot unless those 2 issues are fixed. > > > > > > Cheers > > Brad > > > > On Thu, Aug 27, 2015 at 9:29 PM, Peter Romain < > [email protected]> wrote: > > ** > > We’re live on 2.5 and testing 2.6 now with the intention of getting it > live as soon as possible. > > It’s the Smart IT improvements that we are mostly interested in. > > > > We have found two issues so far with 2.6 that are stopping us at the > moment – question menus that use the data in another field don’t work (they > worked fine in 2.5) and date question fields beneath a condition don’t save > (doesn’t work in 2.5 either). > > > > We also noticed today that the Services column in the Smart IT ticket > console is not present in 2.6 but was there in 2.5. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jarl Grøneng > *Sent:* 27 August 2015 19:31 > *To:* [email protected] > *Subject:* Re: MYIT 2.6 > > > > ** > > > > It all depending if you need the new features in V2.6. > > > > The nice feature is the remove of Virgo. > > > > -- > > J > > > > 2015-08-27 16:11 GMT+02:00 BradRemedy <[email protected]>: > > ** > > Hi > > > Has anyone downloaded and installed MYIT 2.6 yet? We are going live in > around 4 weeks time with MYIT 2.5 however I am wondering if we should > upgrade to 2.6 instead. > > > > It would give us 4 weeks to test and I suppose we could always roll back > to 2.5 if we ran into serious problems. > > > > what do you guys think? > > > Cheers > > Brad > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
