Your first two questions have an easy answer - no real problems using ITSM 6
with ARS 7, or with upgrading ARS to v7. Making CMDB 2.1 work with ITSM 6
is still a black hole - Remedy is still working on the white paper for that,
apparently. However, be advised that the white paper will probably address
OOB ITSM 6, not taking into account your customizations. It will take a
certain (substantial) amount of time to map all those to CMDB 2.x. It will
also take a substantial amount of time to map your practices and data into
ITSM 7. My question would be whether it would be worth doing all at once,
vs. doing just one at a time.
I don't often recommend ITSM 7, but if the ITSM 7 suite fits your business
without much in the way of code customization, I think upgrading to ITSM 7
might be the better way to get the CMDB 2.x in place in your situation.
It's not much more work to kill two birds with one stone, compared with what
you would already have to do to map what you have to CMDB 2.x.
Rick
On 12/13/06, Kohli, Himanshu <[EMAIL PROTECTED]> wrote:
Dear All
I have a situation to present and would seek your advise from your
experince & knowldge of ARS 7 env
Remedy Environment Details
==========================
We have two Production server's (i.e. One is Current Live Server where all
our users connect & work and the other one we call is Furture Live on which
we have done customization and making the same ready to go Live in March and
is not yet available to the users).
Current Live : AIX,ARS 6.0,ITSM 5.6,Oracle 9i ( Do not have CMDB )
Furture Live : AIX,ARS 6.3,ITSM 6.0,CMDB1.1,Mid-Tier 6.3,Oracle 9i
Present Scenario : We have done a good amount of customization to
Helpdesk 6.0 module,CMDB 1.1 lets say Custom : OutOfBox ratio is ( 30 :
70 ) and this is on our Future Production Server,As per the present Plan
dates to go live in March and now we are also having another thought for
discusion which is :-
==> We are facing big time problems with CMDB1.1 and BMC Topology
Discovery service 1.3 due to which for now we have to drop the useage of
BMC TD 1.3 ( We have already spent lot of time & money on TD ),From BMC we
have been advised to upgrade to TD 1.4 as it solves most of our problem &
bugs.
TD 1.4 requires CMDB 2.x
and
CMDB 2.x requires ARS 7.x
So now we have Four options :-
Option 1 : We leave TD for now and go Live with ARS 6.3 ,CMDB1.1 & ITSM
6.0
or
Option 2 : Upgrade from our Future Live env to ARS 7.0, Upgrade to CMDB
2.1 and TD 1.4 with ITSM 6.0
or
Option 3 : Option 2 + Upgrade to ITSM 7.1
or
Option 4 : Upgrade from our Current Live env to ARS 7.0, ITSM 7.x,CMDB
2.1 and TD 1.4
Please share your inputs and advise for the above scenarios and whether
you had adopted any of the above options and got success :)
As per my opinion I would say we should go with the Option 2 as we will
have less delta lead time to go Live and less chances of losing our
customization to Helpdesk 6.0, Please also advise whether if there are any
problems for
1) ITSM 6.0 to work with ARS 7.0
2) Upgrade from ARS 6.3 to ARS 7.x
3) Upgrade from CMDB 1.1 to CMDB 2.1 and CMDB 2.1 to work with ITSM 6.0
Your advise will help us to make this critical decesion
With Warm Regards
Himanshu Kohli
Remedy Consultant,
Internation Monetary Fund,
Washington DC
www.imf.org
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