Quite correct - I apologize for not making that clear. The CMDB 2.0.1integration with ITSM 6 will require ARS 7.0.something. I would recommend ARS 7.0 and the 7.x MT regardless of whether you have any plans to go to ITSM 7.
Rick On 12/13/06, Roger Justice <[EMAIL PROTECTED]> wrote:
** To run CMDB 2 with ITSM 6 will still require going to ARS 7.X when the official supported versions and instructions are released. Roger. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Wed, 13 Dec 2006 9:04 AM Subject: Re: Best Practice for ARS 7.0.1 - Install New or Upgrade? ** However, the 1.x CMDB is available for ITSM 6 (which pretty closely resembles 5.x), and there should soon be a white paper (BMC keeps promising it, anyway) that will tell us how to map ITSM 6 to CMDB 2.0.1. So one does not have to upgrade to ITSM 7 to use the CMDB. Roger is correct that at least a cursory analysis should be done just to make sure. I will say that many mid-sized to small orgs are making the choice to upgrade to ARS 7, but keep ITSM at 5.x or 6, at least for now. Rick On 12/13/06, Roger Justice <[EMAIL PROTECTED]> wrote: > ** The best practice is to do a gap analysis between ITSM 7 and your > present applications to determine if the features and functions will improve > your organization. The main focus in ITSM 7 is to better align with ITIL. If > you are doing either asset tracking or full asset management the CMDB will > also better align you with ITIL. THe recommended install order is as > follows. THe final decision is to either upgrade in place or do a new > install If you are going to ITSM 7 a new install is the best practice. > > AR System > Apply AR System Licenses which include the new Application Licenses > Email Engine > Mid-Tier > Approval Server > CMDB 2.0 > CI Viewer > Assignment Engine > ITSM Applications > Incident Management > Problem Management > Change Management > Service Level Management > Help Files (can be installed as each application is installed) > > Roger > > > > -----Original Message----- > From: [EMAIL PROTECTED] > To: [email protected] > Sent: Wed, 13 Dec 2006 8:35 AM > Subject: Re: Best Practice for ARS 7.0.1 - Install New or Upgrade? > > ** There were some previous posts that gave an installation order for > V7 based on their experience—I would have to go looking for it since we > haven't started the upgrade yet and I'm just looking for feedback. No, I > don't believe there is a newer version than 7.0.01—I just left out the > extra zero. > > We're still trying to decide whether we need ITSM 7 (and CMDB 2x) since > our Help Desk is internal and fairly small. ITSM V5.6 didn't include > all of the extra baggage so we need to make the decision on whether it's > worth the upgrade. Our primary use is CSS and custom applications. There > are also other Help Desk options showing up under our Supported Product List > so I need to get some more information on those. > > Can anyone tell me whether the current ITSM 7.0.01 is BMC Remedy Service > Desk Application? We also show a "Remedy Help Desk & AR System v9.9.09" > on the supported product list... > > CRAIG J. CARTER > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Siti Hawa Bee SHAIK FARID > *Sent:* Tuesday, December 12, 2006 6:15 PM > *To:* [email protected] > *Subject:* Re: Best Practice for ARS 7.0.1 - Install New or Upgrade? > > Hi Craig, it seems like we are in the same boat. My current setup is > AR6.3, SQL2K and helpdesk 5.6 in WIN 2003 Server. > Now moving to AR 7.0.01, ITSM 7.0 and SLA 7.0. Are you saying there's > another latest version 7.0.1? > I notice in the ITSM 7.0, there's two separate installation disk. One > for incident management and the other for problem management. I have not > install that yet. > Just finish installing AR server only. I think now I need to install the > CMDB 2.0.1 before the ITSM. > > How's ya installation plan like? An order? > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Carter, Craig J Civ ARPC/DPD > *Sent:* Tuesday, 12 December, 2006 22:09 > *To:* [email protected] > *Subject:* Q: Best Practice for ARS 7.0.1 - Install New or Upgrade? > > We need to move our production system to new servers. We're currently > running ARS 6.3 P16, SQL Server 2000. Our choices are either to install > 7.0.1 new and migrate all of our apps and data or copy the database over > and upgrade to version 7. > > Personally, I'd prefer to install fresh and migrate to get rid of old > forms, workflow, and apps. > > Those of you with experience have any recommendations? Currently, the > plan is to install everything fresh (SQL Server 2005, ARS 7.0.1) and > migrate CSS and customer apps and data. We have a 5.6 version of ITSM > installed that we have not used so we would like to get rid of that and > either go with a newer version of ITSM or not install it at all. We also > need to install DSO along with a backup database server. > > //SIGNED// > Craig Carter >
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