Hello All Please share any design that you can think off or may have developed to meet a similar requirement ( reporting through notification ) of mine
Requirement Specs : To generate a list of all cases which are in Status "Pending" for more than 4 days and send the same in an email notification as text details or HTML template or as an attachment (i.e. rpt or csv file ). Remedy Environment Details : AIX,ARS 6.3,ITSM 6.0,CMDB1.1,Mid-Tier 6.3,Oracle 9i Design A: Wrote a shell script to pull respective data from database, than used unix mail server to send an email with the list of respective cases and scheduled the same using Unix scheduler. Note : This design I have build but want to now develop the same using Remedy Server objects and do better alignment and presentation of my Report. Design B: This has to be Using REMEDY workflow so please advise.......... Thanks for your valuable suggestions and design concepts I will take them as my Christmas Present :) With Warm Regards Himanshu Kohli Remedy Consultant, Inetnation Monetary Fund, Washington DC www.imf.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
